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Spa Concierge for Luxury Spa

2 months ago

Fort Collins, United States The Woodhouse Day Spas FoCo Full time $15
Job DescriptionJob DescriptionAbout Woodhouse Spa:
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information visit them at woodhousespas.com.

As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Primary Responsibilities:
Being a steward of the Woodhouse brand.
Serves as primary support for the spas manager, therapists, and guests.
Ensures that every guest has a friendly, inviting, and memorable experience.
Answers incoming calls and listens to our guests needs to schedule appointments or provide service recommendations and collect payment for services.
Partners with the therapists to increase their guest retention and retail sales by scheduling the guests next appointment during checkout and promoting the recommended products.
Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
Drives service and retail sales/awareness by educating guests on products and services.
Remembers the small details that make Woodhouse Spa special - guest's favorite drink, a warm neck wrap, and/or personal information like birthdays and anniversaries.
Must be able to work weekends and some holidays.
Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other Team Members, Managers, and interact with our guests. Must have the flexibility to work Sundays.

Qualifications:
High school diploma or equivalent required.
Ability to work in a fast-paced environment and maintain professionalism.
Ability to pivot and navigate through change management.
Comfortable interacting with guests in a spa setting.
Leadership experience in a similar role or front-office operations.
Comfort level with driving company sales goals and initiatives.
Proficiency in English language (reading, writing, and verbal).
Computer proficiency.
Previous customer service and telephone reservations experience.
Basic accounting skills (for daily closing procedures).

Availability:
Must have availability from 2:00pm to 8:00pm.
On weekend shift is required per week.

In this position, you will:
Be a steward of the Woodhouse brand and Woodhouse standards.
Offer customized massage services and luxurious body treatments.
Have access to a clean, orderly, and sanitized environment.

Physical Demands:
Ability to stand and bend over for extended periods.
Ability to lift up to 45 lbs.
6,500 square foot spa that is two stories. Ability to move between the two floors using the staircase consistently throughout one's shift is required.
Extensive amount of walking.

Woodhouse Perks include:
  • Competitive Pay and Incentive programs
  • Paid vacations for full time employees
  • Generous discounts and opportunities to enjoy services and products
  • The Woodhouse Way paid training program
  • Working in a new state of the art facility
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.