Spa Concierge for Luxury Spa Experience

4 weeks ago


Fort Collins, Colorado, United States The Woodhouse Day Spas FoCo Full time
About the Role

As a Spa Concierge, you will be the face of The Woodhouse Day Spas FoCo, providing exceptional service to our guests and ensuring their experience is memorable and enjoyable from start to finish.

Key Responsibilities
  • Provide a warm welcome and introduction to our guests, ensuring they feel at ease and comfortable in our spa environment.
  • Serve as primary support for the spa manager, therapists, and guests, ensuring seamless communication and exceptional service.
  • Ensure every guest has a friendly, inviting, and memorable experience, exceeding their expectations and driving loyalty.
  • Answer incoming calls, schedule appointments, and provide service recommendations, while collecting payment for services.
  • Partner with therapists to increase guest retention and retail sales, scheduling next appointments and promoting recommended products.
  • Drive service and retail sales/awareness by educating guests on products and services, and remembering the small details that make our spa special.
Requirements
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment, maintain professionalism, and pivot through change management.
  • Comfortable interacting with guests in a spa setting, with leadership experience in a similar role or front-office operations.
  • Comfort level with driving company sales goals and initiatives, and proficiency in English language (reading, writing, and verbal).
  • Computer proficiency, previous customer service and telephone reservations experience, and basic accounting skills for daily closing procedures.
Availability

Must have availability from 2:00pm to 8:00pm, with a required weekend shift per week.

Physical Demands
  • Ability to stand and bend over for extended periods, lift up to 45 lbs, and move between two floors using the staircase consistently throughout one's shift.
Perks
  • Competitive Pay and Incentive programs.
  • Paid vacations for full-time employees.
  • Generous discounts and opportunities to enjoy services and products.
  • The Woodhouse Way paid training program.
  • Working in a new state-of-the-art facility.


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