Customer Service Representative
4 weeks ago
At Royal Moore Mazda Buick GMC Service Department, we take pride in offering exceptional automotive service to our valued customers. We are currently searching for a friendly and customer-focused Service Greeter to be the first welcoming face for our clients. If you have a warm and welcoming personality, excellent communication skills, and a passion for providing outstanding customer service, we want to hear from you
As a Service Greeter, your role is pivotal in creating a positive and welcoming experience for our customers. Your daily responsibilities will include:
- Greeting customers with a warm and friendly demeanor as they arrive at the service department- Assisting customers by directing them to the appropriate service advisor or technician- Providing information about available services and addressing general inquiries- Managing appointment schedules to ensure an efficient customer flow- Maintaining a neat and organized reception area- Handling customer concerns and, when necessary, escalating them to the appropriate team members- Ensuring a high level of customer satisfaction throughout their service visit
To excel in this role, you should meet the following qualifications:
- Valid driver's license is a must- Excellent interpersonal and customer service skills- Friendly and approachable personality- Strong communication skills, both verbal and written- Ability to multitask and stay organized in a fast-paced environment- Previous customer service experience is a plus- Professional appearance and demeanor- Strong problem-solving skills and the ability to handle challenging situations with patience and empathy
Benefits:
We offer a competitive salary based on your experience and customer service skills. As a Service Greeter at Royal Moore Mazda Buick GMC, you'll be part of a supportive and collaborative team dedicated to delivering the best service experience possible. Our benefits package includes:
- Health, dental, and vision insurance- Retirement savings plan with company match- Ongoing training and development opportunities- Employee discounts on vehicle purchases and services
How to Apply:
If you are passionate about providing exceptional customer service and enjoy making a positive first impression, we encourage you to apply for the Service Greeter position at Royal Moore Mazda Buick GMC. Please submit your resume and a brief cover letter explaining why you are the ideal candidate for this role to dblodgett@royalmoore.com.
Join us in creating a welcoming and customer-centric atmosphere at Royal Moore Mazda Buick GMC Service Department and be an integral part of our customer service team
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