Customer Service Representative

3 days ago


Hillsboro, United States Chad Elder - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.

Key Responsibilities
  • Customer Relationship Building: Forge enduring relationships with customers, proactively follow up to ensure continued satisfaction, and employ a customer-centric approach to guide clients through comprehensive insurance options.
  • Business Development: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
  • Communication and Problem-Solving: Employ exceptional communication skills across all channels, including written, verbal, and attentive listening, and proactively resolve customer inquiries in a timely and efficient manner.
What We Offer
  • Competitive Compensation: Earn a salary plus commission/bonus structure, providing opportunities for growth and advancement.
  • Benefits Package: Enjoy a comprehensive benefits package, including health benefits, paid time off, and flexible hours.
  • Professional Development: Receive training and support to enhance your skills and knowledge, and take advantage of opportunities for career advancement within our agency.
Requirements
  • Customer Focus: Demonstrate a genuine interest in marketing products and services that align with customer needs and preferences.
  • Communication Skills: Possess exceptional communication skills, including written, verbal, and attentive listening.
  • Problem-Solving: Exhibit proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently.
  • Teamwork: Demonstrate a collaborative spirit, thriving in a dynamic team environment.
About Our Agency

Chad Elder - State Farm Agent is a trusted and respected agency, dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Hillsboro, OR and serve customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.



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