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Program Assistant

3 months ago

New York, United States Center for Alternative Full time
Job DescriptionJob DescriptionJob Title: Program Assistant

 


Job Summary:   


The Program Assistant is a vital member of the Intensive Services Unit (ISU) team, providing comprehensive support to ensure the efficient and effective functioning of the unit. Working closely with the Team Leader and collaborating with the ISU team, the Program Assistant maintains smooth operations by offering administrative, fiscal, and billing assistance. Flexibility, a team-player attitude, and strong organizational skills are key attributes for success in this role.

The ISU initiative focuses on implementing innovative strategies to support individuals in the Supervised Release Program who face extensive needs and challenges impacting their daily lives and program engagement. These individuals have been redirected from pretrial detention at Rikers Island to community-based supervision and support services. The Program Assistant will play a crucial role in assisting the team in addressing the diverse needs of program participants, who come from various backgrounds, including youth, young adults, individuals with substance use disorders, and those experiencing homelessness.

The Supervised Release Program serves approximately 5,500 individuals annually, offering them an alternative to pretrial detention. It is important to note that SRP participants have not been convicted of any crime and are not mandated to undergo treatment. The program aims to utilize the pretrial supervision period, typically lasting 5-6 months, to empower participants to set personal goals, access life-enhancing services, fulfill court requirements, and prevent future detention. The Program Assistant will be a vital part of this transformative process, supporting the team in making a meaningful impact on the lives of program participants.

This position is ideal for a candidate who will excels in a team environment and is passionate about providing administrative support that contributes to the overall success of the ISU team and the positive outcomes for those in the Supervised Release Program.



Salary: The salary for the Program Assistant position is $45,000 per year.


Shift Hours: The Program Assistant position is full time from Monday through Friday 9am to 5pm.

 

Location Address: 4 West 125th Street New York, NY 10027.

 

Workplace Flexibility: The Program Assistant position is a hybrid.


What you will be doing:
  • The Program Assistant is responsible for creating monthly orders for client cellphones and ensuring a positive relationship is maintained with phone vendors.
  • Receive and screen telephone calls, and respond to program inquiries through phone, email, and mail.
  • The Program Assistant will offer triage support and direct help to participants of the program as required.
  • Assist with the implementation of the appointment reminder system as directed by program leadership, ensuring that participants are promptly notified of impending supervision meetings and court dates.
  • The Program Assistant is responsible for performing data entry tasks to enroll participants in the Supervised Release program. This includes entering legal and demographic information, recording appointment attendance, and updating other necessary program details in the database, all while ensuring data accuracy.
  • Input participant data into the database, encompassing pretrial supervision track, adherence to supervision appointments, re-arrest data, and case resolutions.
  • Prepare and finalize the compliance documentation required for submission to the District Attorney's Alternative Sentencing Office, judges, and the Criminal and Supreme Court Compliance and All-Purpose Parts.
  • The Program Assistant will generate demographic reports and extract additional program data from databases for reporting purposes, utilizing Excel pivot tables.
  • Conduct database quality assurance audits to guarantee that program data is input in compliance with program standards and within the required timeframes.
  • Offer targeted administrative and programmatic support to the supervisory staff of the Intensive Services Unit as required, which includes organizing meetings, aiding in the setup and preparation for special events, conducting literature searches, making photocopies, and assembling materials.
  • The Program Assistant will deliver services that are culturally competent, adhering to the policies and practices outlined by CASES.
  • Fulfill all additional responsibilities as mandated by the Team Leader of the Intensive Services Unit and supervisory personnel.