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Customer Relations Associate

4 months ago

Burbank, United States Prime Promotions Full time
Job DescriptionJob Description

Are you passionate about creating exceptional customer relations and eager to kickstart your career in sales? We're looking for an Entry Level Customer Relations Associate to join our team and provide outreach services for our valued clients. In this entry-level role, you will play a vital part in ensuring customer satisfaction, managing sales inquiries, and collaborating with various departments to deliver outstanding service and meet sales goals.

 

Key Responsibilities:

  • Coordinate customer transactions, including order processing and sales inquiries.
  • Generate customer orders, estimates, and service recommendations.
  • Verify product details, quantities, and pricing on all orders to ensure accuracy.
  • Provide daily customer support to address inquiries and assist with their needs.
  • Follow up on customer inquiries and requests promptly.
  • Maintain and update customer records and files for efficient tracking and communication.
  • Resolve customer complaints professionally and effectively.
  • Collaborate with the management team to develop corrective actions aligned with company goals.

Preferred Skills:

  • Demonstrated ability and desire to always  keep the customer first, addressing their needs and ensuring satisfaction throughout the sales process.
  • Proficiency in MS Office applications such as Word, Excel, and Outlook.
  • Problem-solving mindset and a commitment to continuous improvement. 
  • Capable of addressing practical issues and handling various scenarios.
  • Strong written and verbal communication skills, maintaining high standards in all forms of communication, including email. Can prepare and present information for a diverse audience, including customers, management, and external vendors.

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