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Senior Technical Support Engineer
2 months ago
- Maintain and repair semiconductor equipment based on factory standards.
- Instruct customers on how to use and maintain the equipment.
- Act as the company’s contact for customer issues during installations or major repairs.
- Troubleshoot and fix equipment issues, either independently or with a team.
- Provide technical support to minimize downtime and maintain good customer relationships.
- Report and document equipment errors, status updates, and actions.
- Train customer personnel on proper equipment use and servicing.
- Collaborate with field technicians for troubleshooting.
- Bachelor's degree in electrical or mechanical engineering, or equivalent experience/training.
- 5+ years of relevant experience.
- Experience with optical systems, lasers, software, robotics, or chemicals is essential.
- Linux OS knowledge is preferred.
- Strong mechanical skills and experience with electronic testing tools required.
- Ability to work independently and as part of a team.
- Good troubleshooting, communication, and customer service skills.
- Must be comfortable working in cleanroom conditions (full cleanroom suit required).
- Must be willing to travel, work flexible hours, and have a valid driver’s license.
- Physical work required, including lifting up to 25 pounds and standing/sitting for long periods.