Automotive Call Center Representative

2 months ago


Minneapolis, United States Sears Imported Autos Inc. Full time
Job DescriptionJob Description

Sears Imported Autos is currently seeking enthusiastic individuals to join our Service Department Call Center as a Customer Service Representative. As the first point of phone contact for our valued customers, you will play a vital role in ensuring exceptional service experiences. We are looking for candidates who possess excellent communication skills, a passion for customer satisfaction, and a willingness to acquire new skills.

Key Responsibilities:

  • Answering inbound service calls, which constitute approximately 80% of daily tasks.
  • Handling 50 to 100 inbound calls daily, assisting customers with service scheduling and inquiries.
  • Making outbound contacts with current and potential customers through phone, email, and text messages.
  • Providing timely updates to customers regarding service appointments and vehicle statuses.
  • Addressing routine customer questions related to maintenance, pricing, store hours, and roadside assistance.

Qualifications:

  • High School diploma or equivalent required.
  • Ability to work proficiently with various computer programs and applications.
  • Automotive experience is preferred but not mandatory.

Benefits:

  • Competitive salary
  • Comprehensive benefits package, including health insurance, dental, vision, life, and short-term disability.
  • Vacation policy, 401K, and profit-sharing opportunities.
  • Outstanding work environment and growth opportunities within the company.

If you are an experienced Call Center Representative we invite you to grow your career and become a valued member of our team to continue to set the standard for excellence in the automotive industry.



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