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Call Center Associate

2 months ago

Minneapolis, Minnesota, United States A-Line Staffing Solutions Full time
About the Role

A-Line Staffing Solutions is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Support: Provide timely and effective support to clients via phone, email, and instant messaging.
  • Issue Resolution: Troubleshoot and resolve client issues in a professional and courteous manner.
  • Knowledge Management: Stay up-to-date on client plans, policies, and procedures to provide accurate and informed support.
  • Communication: Develop and maintain strong relationships with clients, responding to their inquiries and concerns in a timely and professional manner.
Requirements
  • Education: High school diploma or equivalent experience.
  • Experience: Customer service experience, preferably in a call center or help desk environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in using technology to support client interactions.
Preferred Qualifications
  • Phone Work Experience: Previous experience working in a call center or help desk environment.