Customer Success Manager

2 weeks ago


Beltsville, United States Monumental Markets Full time $50,000 - $55,000
Job DescriptionJob Description

Monumental Markets is seeking a Customer Success Manager to lead the successful onboarding of all new Open-Door Market and Coffee/Pantry clientele. Reporting to the Director of Business Development, this role is responsible for providing a best-in-class new client experience through proper client onboarding and post-opening account management, while also serving as the company's brand ambassador.

What You Will Do

  • Passionately represent Monumental Markets as a Brand Ambassador to promote programs, increase sales, create brand awareness and improve overall client retention
  • Lead client onboarding initiatives to include ensuring client and internal departments are prepared for install, stocking, and opening
  • Collaborate effectively with both the Business Development and Operations teams throughout the entire client onboarding process
  • Create and distribute new client marketing materials
  • Nurture new client relationships to include serving as the client's point of contact, conducting regular client health checks, monitoring weekly sales, and ensuring prompt resolution of service calls
  • Attend client openings across the DMV
  • Ensure a seamless account transition to the Customer Development team after 90-120 days
  • Identify and sell additional service/program opportunities throughout account management process
  • Resolve issues and troubleshoot technical problems as needed

Your Qualifications

  • 2+ years of account/customer management experience required; experience in CPG or similar industry is preferable
  • Demonstrated experience with MS Office
  • Customer-service focused with exceptional written and verbal communication skills
  • Detail-oriented and organized with the ability to manage priorities effectively
  • Ability to solve problems creatively and approach challenges and develop solutions that improve the customer experience and operational effectiveness

At Monumental Markets, we lead the way with servicing the breakrooms of over 500 clients in the DMV. The strength of our company is our people. We hire the best and brightest and foster a culture that lives up to our core principles of incredible customer service, working smart, acting with integrity and winning as a team. We'd love for you to join us

Monumental Markets is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran, or disability status.



Job Posted by ApplicantPro


  • Beltsville, United States Monumental Markets Full time

    Monumental Markets is seeking a Customer Success Manager to lead the successful onboarding of all new Open-Door Market and Coffee/Pantry clientele. Reporting to the Director of Business Development, this role is responsible for providing a best-in-class new client experience through proper client onboarding and post-opening account management, while also...


  • Beltsville, Maryland, United States Buckner Energy LLC Full time

    Job OverviewBuckner Energy LLC, a prominent entity in the Electrical/Electronic Manufacturing sector, is in search of a dedicated and customer-focused Call Support Representative. In this role, you will be instrumental in delivering exceptional customer service by addressing and resolving inquiries and concerns via telephone. Our mission is to provide...


  • Beltsville, United States TireHub, LLC Full time

    Job DescriptionJob DescriptionThe Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated...


  • Beltsville, United States TireHub LLC Full time

    The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR...


  • Beltsville, Maryland, United States Pella Mid-Atlantic Full time

    Job OverviewAbout Pella Mid-AtlanticPella Mid-Atlantic stands as a premier distributor of Pella window and door solutions, boasting over 90 years of innovation and expertise in the field. Our offerings are designed to enhance the aesthetics and functionality of homes and businesses alike. We play a vital role in the sales, installation, scheduling, and...


  • Beltsville, Maryland, United States F.H. Furr Full time

    About F.H. Furr Plumbing, Heating and Air Conditioning Inc.We are a leading provider of plumbing, heating, and air conditioning services in the Beltsville, Maryland area. Our company is committed to delivering exceptional customer experiences and providing top-notch services to our clients.Job SummaryWe are seeking highly motivated and results-driven...


  • Beltsville, United States The Sherwin-Williams Company Full time

    The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams' promote-from-within philosophy, you will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week...


  • Beltsville, United States The Sherwin-Williams Company Full time

    The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams' promote-from-within philosophy, you will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week...


  • Beltsville, Maryland, United States LEN THE PLUMBER LLC Full time

    Job OverviewDispatcher - High Volume Service Team - Full Time / HourlyJOIN THE LEN THE PLUMBER HEATING AND AIR TEAMThis is a Full Time Hourly position, primarily conducted in an office environment.We are currently seeking to fill dispatcher roles within our service team.Working Hours:Monday through Friday from 7:00 AM to 3:30 PM, with one weekend shift...


  • Beltsville, Maryland, United States Buckner Energy LLC Full time

    Job OverviewBuckner Energy LLC is a prominent player in the electrical and electronic manufacturing sector. We are on the lookout for a dedicated and customer-focused individual to fill the role of Call Support Representative. In this position, you will serve as the initial contact for our clientele, delivering outstanding assistance and addressing inquiries...


  • Beltsville, Maryland, United States Buckner Energy LLC Full time

    Job OverviewBuckner Energy LLC, a prominent player in the Electrical/Electronic Manufacturing sector, is on the lookout for a dedicated and customer-focused Call Support Representative. In this role, you will be instrumental in delivering exceptional customer service by effectively addressing and resolving inquiries and concerns via telephone.This position...


  • Beltsville, Maryland, United States Buckner Energy LLC Full time

    Job OverviewBuckner Energy LLC, a prominent player in the electrical and electronic manufacturing sector, is on the lookout for a dedicated and customer-focused individual to fill the role of Call Support Representative. In this position, you will serve as the initial contact for our clientele, delivering outstanding assistance and addressing inquiries to...


  • Beltsville, Maryland, United States Buckner Energy LLC Full time

    Job OverviewBuckner Energy LLC, a prominent player in the electrical and electronic manufacturing sector, is in search of a dedicated and customer-focused individual to fulfill the role of a Call Support Representative. In this position, you will serve as the initial contact for our clientele, delivering outstanding assistance and addressing inquiries to...


  • Beltsville, Maryland, United States Pella Mid-Atlantic Full time

    Job OverviewAre you passionate about customer interactions and adept at managing various projects simultaneously? If so, this role may be the perfect fit for you.Pella Mid-Atlantic stands as a premier distributor of Pella window and door solutions, renowned for over 90 years of innovation and industry expertise. We are currently seeking a dedicated Service...


  • Beltsville, United States All Star Flooring Full time

    Job DescriptionJob DescriptionAll Star Flooring (Beltsville, MD), with 40+ years in the industry, seeks an experienced Project Manager to join the project team in commercial flooring projects around the DC/MD/VA area. This full-time position includes communicating with customers, vendors, and installers on commercial flooring projects. Applicants must have...


  • Beltsville, United States NIXON MEDICAL Full time

    Job DescriptionJob DescriptionDescription:Job Summary:Reporting to the Regional Sales Manager, the Territory Sales Manager is responsible for building relationships, managing their own database, cultivating new opportunities and closing new business. You’ll achieve success through field prospecting, soliciting customer referrals and networking at...


  • Beltsville, Maryland, United States DISTRICT PHOTO INC Full time

    Job Summary:We are seeking a highly motivated and experienced Seasonal Production Supervisor to oversee our production team during our busy season. The successful candidate will be responsible for ensuring that production targets are met, quality standards are maintained, and safety protocols are followed.Key Responsibilities:Supervise and coordinate the...


  • Beltsville, United States Ansys Full time

     Requisition #: 14711    Our Mission: Powering Innovation That Drives Human Advancement     When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push...


  • Beltsville, Maryland, United States ABM Industries Full time

    ABM Mission Critical Solutions is seeking an experienced Electrical & Mechanical Project Manager to lead the planning, execution, and successful completion of complex electrical and mechanical projects in critical facilities. Responsibilities:Manage multiple projects of moderate to high complexity, from initial concept through final close-out. Ensure all...


  • Beltsville, Maryland, United States Superiorhvacplumbing Full time

    **About Superiorhvacplumbing**We are a reputable Mechanical Contractor known for delivering high-quality work in the commercial and residential HVAC Service and minor contracting department. We are seeking a skilled and motivated individual to fill the position of HVAC Service Manager.**Job Summary**This is an excellent opportunity for an experienced field...