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Customer Service Coordinator

2 months ago

Beltsville, Maryland, United States LEN THE PLUMBER LLC Full time
Job Overview

Dispatcher - High Volume Service Team - Full Time / Hourly

JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM

This is a Full Time Hourly position, primarily conducted in an office environment.

We are currently seeking to fill dispatcher roles within our service team.

Working Hours:

Monday through Friday from 7:00 AM to 3:30 PM, with one weekend shift required each month.

Key Responsibilities:

  • Manage the schedules of service technicians and assign jobs as service requests are completed.
  • Coordinate follow-up visits with customers to ensure completion of tasks after parts arrive.
  • Maintain the on-call schedule for technicians and oversee after-hours service protocols.
  • Input service requests, schedule appointments, and generate daily debriefs with technicians.
  • Keep the customer database updated with accurate and comprehensive information.
  • Address customer inquiries regarding service availability, timelines, and invoicing.
  • Respond to requests from service technicians through online platforms and phone communications.
  • Schedule preventative maintenance appointments for customers.
  • Review and finalize service work orders for accuracy.
  • Prepare invoices and timecards for processing.
  • Participate in company-sponsored training sessions.
  • Effectively manage client concerns through clear communication and resolution strategies.

Qualifications:

  • Minimum of 2 years experience in customer service, with strong administrative and computer skills.
  • Familiarity with the service area and/or proficiency in map reading.
  • Excellent communication and customer service abilities.
  • Proficient in Microsoft Word and Excel.
  • Detail-oriented with strong follow-up skills and the ability to manage multiple tasks.
  • Must pass a background check and drug screening.

Education:

  • High School Diploma or equivalent.

Compensation:

  • Salary based on experience.

Benefits:

  • Comprehensive Dental, Vision, and Healthcare Plans.
  • 401(k) matching.
  • Short-Term and Long-Term Disability coverage.
  • Life Insurance.
  • Paid Time Off (PTO).
  • Paid Holidays.
  • Bonus eligibility.
  • Employee Assistance Program (EAP).

Disclaimer: The above job description is not intended to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

EOE