Customer Care Specialist

2 weeks ago


Beltsville, Maryland, United States Buckner Energy LLC Full time
Job Overview

Buckner Energy LLC, a prominent entity in the Electrical/Electronic Manufacturing sector, is in search of a dedicated and customer-focused Call Support Representative. In this role, you will be instrumental in delivering exceptional customer service by addressing and resolving inquiries and concerns via telephone. Our mission is to provide unmatched support to our clients, ensuring their complete satisfaction.

This position offers a dynamic and fast-paced environment where you will engage with a varied clientele, including homeowners, electricians, and contractors. You will assist them in troubleshooting electrical products and offering technical assistance. Your effective communication skills, patience, empathy, and problem-solving capabilities will be essential for success in this role.


Key Responsibilities
  • Deliver exceptional customer service by responding to inquiries over the phone.
  • Resolve customer issues, questions, and complaints professionally and promptly.
  • Assist customers in troubleshooting electrical products and provide necessary technical support.
  • Accurately document all customer interactions in the CRM system.
  • Work collaboratively with internal teams to escalate and resolve complex customer concerns.
  • Follow up with customers to ensure satisfaction and collect feedback.
  • Stay informed about product knowledge, industry developments, and company policies to assist customers effectively.

Qualifications

  • High school diploma or equivalent.
  • Demonstrated experience in a customer service or call center environment.
  • Outstanding verbal and written communication skills.
  • Strong problem-solving and troubleshooting skills.
  • Ability to thrive under pressure and manage a high volume of incoming calls.
  • Proficient in CRM software and other relevant tools.
  • Attention to detail and strong organizational abilities.
  • A collaborative team player with a positive attitude and effective multitasking skills.

Benefits Offered

  • Comprehensive Health Care Plan (Medical, Dental & Vision).
  • Retirement Plan options (401k, IRA).
  • Life Insurance coverage (Basic, Voluntary & AD&D).
  • Family Leave benefits (Maternity, Paternity).
  • Opportunities for Training & Development.
  • Access to Wellness Resources.
  • Participation in Stock Option Plan.


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