Customer Care Specialist

2 weeks ago


Beltsville, Maryland, United States Buckner Energy LLC Full time
Job Overview

Buckner Energy LLC is a prominent player in the electrical and electronic manufacturing sector. We are on the lookout for a dedicated and customer-focused individual to fill the role of Call Support Representative. In this position, you will serve as the initial contact for our clientele, delivering outstanding assistance and addressing inquiries to guarantee customer satisfaction.


Key Responsibilities
  • Manage incoming customer calls and effectively resolve questions and concerns.
  • Offer detailed product information, pricing, and availability to clients.
  • Process customer orders with precision and ensure timely entry.
  • Refer complex issues to the relevant departments for further assistance.
  • Keep accurate customer records and update information as necessary.
  • Work collaboratively with internal teams to resolve customer issues and enhance processes.
  • Follow up on customer inquiries that are not immediately resolved to ensure total satisfaction.

Qualifications

  • High school diploma or equivalent.
  • Demonstrated experience in customer service or a call center setting.
  • Exceptional communication and interpersonal abilities.
  • Strong analytical skills and attention to detail.
  • Proficient in computer applications and data entry.
  • Ability to work independently as well as part of a team.
  • Adaptability to thrive in a fast-paced and dynamic environment.

Employee Benefits

  • Comprehensive Health Care Plan (Medical, Dental & Vision).
  • Retirement Savings Plan (401k, IRA).
  • Life Insurance Options (Basic, Voluntary & AD&D).
  • Family Leave Policies (Maternity, Paternity).
  • Opportunities for Training & Development.
  • Access to Wellness Resources.
  • Stock Option Opportunities.


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