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Customer Service Representative

2 months ago

Branford, United States A.R. Mazzotta Full time
Job DescriptionJob DescriptionNew Openings Seasonal customer service – call center representatives needed. A.R. Mazzotta is working with a busy retailer / distribution center to help support their call center for the upcoming holiday season. This is the perfect customer service opportunity for the person who enjoys providing top notch customer support in a high-volume call center.
Positions are working on-site in the company’s call center located in the Branford area. Easily accessible from Wallingford, New Haven, Guilford, and surrounding towns Casual working environment.
These positions will be starting over the coming months as they ramp up for the busy holiday season
Flexibility is key for these positions The call center is open the following days & hours:
  • Monday – Friday: 8am – 9pm
  • Saturday: 8am – 6pm
  • Sunday: 11am – 6pm

Who should apply?
  • Anyone with at least 6 months of customer service experience.
  • Experience working in a call center environment.
  • Very comfortable navigating multiple computer systems.
  • Good working knowledge Microsoft Word, Excel, and Outlook.
  • Comfortable working on multiple line automated phone system.
  • Ability to handle difficult situations and work towards solutions when needed.
  • Comfortable working in a fast-paced, busy environment.
  • Must be able to work a rotating schedule consisting of days, evenings, and weekends.
$17 per hour. Seasonal with the potential of hire.
The purpose of the customer service representatives in these call center openings is to:
  • Processing inbound orders received from phone, email, and the website.
  • Tracking orders for customers and following up as needed.
  • Answering customer questions regarding products.
  • Ensure each customer receives top-notch service and a positive experience to remember.
We strive to streamline the hiring journey by facilitating interviews on Zoom and providing an on-line application that can be completed in under 5 minutes. Applications are reviewed by our team of dedicated professionals.
Mazene, Inc. dba A.R. Mazzotta Employment Specialists is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other state or federally protected class.#R2