Facility Admissions Coordinator

1 month ago

Glen Burnie, United States University of Maryland Medical System Full time
Job DescriptionJob DescriptionCompany Description

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Job Description

Shift:  3a-11:30a Varied Days to include every other weekend

Training will be held during the day regardless of the shift; training will consist of 4-6 weeks within the department.

General Summary

Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this role can include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.

Works with the care teams and revenue cycle to identify and eliminate barriers to access, reimbursement and affordable care. Provides education to the patient and family regarding the financial clearance process and offer information regarding estimated cost of services and financial assistance opportunities. Performs specific administrative and Admission, Discharge and Transfer (ADT) functions and performs these duties in multiple clinics and registration areas within the institution.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas in a manner that ensures a customer focused, quality conscious work climate recognizing that patients visits are filled with anxiety and unknowns.
  • Primary functions include focusing on interpersonal skills, data collection, the ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.
  • Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic, provides cost estimates, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient.
  • Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance. Staff must be aware of clinic locations in order to safely and efficiently navigate patients to their appointments.
  • Maintains regulatory and functional knowledge of all registration information required, which ensures timely and accurate reporting/billing; also obtains all required signatures, and performs clerical duties as necessary.
  • Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients.
  • Communicates coverage issues to the service areas; works with patients and staff to resolve.
  • Ensures accuracy and completion of paperwork, prior to filing admissions. Contacts physician/clinical staff to assist with incomplete patient registration paperwork. Distributes admission documents if required.
  • Maintains department scheduling templates for applicable providers in outpatient department locations. Ensuring appropriate scheduling utilization.
  • Maintains consistent contact with the Care Management team and Social Work departments to ensure required information has been obtained for reimbursement, and that pre-admission and pre-certification requirements are followed.
  • Assists supervisor with training of new Admitting staff by demonstrating department operating processes and procedures
Qualifications

Knowledge, Skills and Abilities

  • Knowledge of health insurance principles and practices is required.
  • Current knowledge of payer requirements for referrals and preauthorization is preferred.
  • Current knowledge of price transparency and facility fee disclosure regulatory requirements as well as the ability to interact with patients to deliver price estimates for some or all of a patients care needs.
  • Strong verbal and written communication skills.
  • Ability to adapt to technical upgrades and changes throughout the hospital system.
  • Ability to work independently and take initiative in executing work tasks keeping in mind that the patients overall experience is directly related to our staffs interactions.
  • Ability to work cooperatively with various personalities with the ability to process information quickly and take actions to keep the patients on schedule.
  • Strong interpersonal skills with ability to work and communicate (verbally and written) with all levels of hospital personnel, including physicians, clinicians, and all customers with our patients being the most important.
  • Experience in an administrative position in a healthcare setting such as acute care hospital or physician’s office is preferred.
  • Ability to maintain composure in difficult situations and resolve patient concerns in a timely manner.


Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Facility Admissions Coordinator

    1 month ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job DescriptionShift: 3a-11:30a Varied Days to include every other weekendGeneral SummaryUnder general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this role can include...

  • Facility Admissions Coordinator

    3 months ago

    Glen Burnie, United States University of Maryland Medical System Full time

    Job Description General Summary Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this role can include verification of insurance benefit eligibility,...

  • Facility Admissions Coordinator- PRN

    4 weeks ago

    Glen Burnie, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of...

  • Facility Admissions Coordinator

    6 days ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job SummaryThe University of Maryland Medical System is seeking a highly skilled and detail-oriented Facility Admissions Coordinator to join our team. As a key member of our Patient Access department, you will be responsible for ensuring a seamless and efficient patient registration process, while providing exceptional customer service to our patients and...

  • Facility Admissions Coordinator, Emergency Department, Nights, Part-time

    3 months ago

    Glen Burnie, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of...

  • Facility Admission Coordinator

    3 days ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job SummaryUnder general supervision, the Admissions Coordinator performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, adhering to department-specific standards for data entry and patient selection.Key ResponsibilitiesServes as the first point of contact for patients and visitors, providing exceptional...

  • Clinical Coordinator

    3 months ago

    Glen Burnie, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of...

  • Patient Financial Coordinator

    2 weeks ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job OverviewCompany Overview:The University of Maryland Medical System is dedicated to providing exceptional healthcare services to our community. Recognized as a leading healthcare provider, we pride ourselves on our commitment to quality, innovation, and compassionate care.Position Summary:Under general supervision, the Patient Financial Coordinator is...

  • Patient Care Coordinator

    2 weeks ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job OverviewCompany Overview:The University of Maryland Medical System is committed to delivering exceptional healthcare services to our community. Our institution is recognized for its dedication to quality, innovation, and compassionate care.Shift Schedule: Monday - Friday 8:00 AM - 4:30 PMLocation: University of Maryland Medical SystemGeneral...

  • Admissions Director

    1 month ago

    Glen Ellyn, United States 1776 Senior Care Full time

    1776 Senior Care is dedicated to providing exceptional home care services to seniors in the Glen Ellyn community. Our mission is to enhance the quality of life for our clients and their families by delivering personalized, compassionate, and professional care. We are seeking a dynamic and experienced Admissions Director to join our team and help us continue...

  • Patient Care Coordinator

    6 days ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Shift Schedule: Monday - Friday 8:00AM - 4:30PMLocation: University of Maryland Medical SystemGeneral OverviewUnder the guidance of the Case Management Leadership, the Patient Care Coordinator will oversee the thorough assessment, planning, execution, monitoring, and overall evaluation of individual patient requirements. This role involves identifying...

  • Facilities Operations Manager

    3 days ago

    Glen Burnie, Maryland, United States Mancini Companies Full time

    About Mancini CompaniesMancini Companies is a leading provider of flooring distribution services, with a rich history dating back to the 1870s. Our company has evolved over the years, but our commitment to delivering exceptional customer experiences remains unwavering.Our ValuesTake Ownership - We empower our employees to take responsibility for their work...

  • Rental Coordinator

    1 month ago

    Glen Burnie, United States EquipmentShare Full time

    EquipmentShare is Hiring a Rental Coordinator EquipmentShare is immediately hiring a Rental Coordinator for our rental facility in Glen Burnie, MDto be responsible for scheduling rentals and maintaining customer service standards with customers. Pay: $21.00 - $23.00 per hour (Depends on experience) Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers...

  • RN Care Coordinator

    2 weeks ago

    Glen Burnie, MD, United States LifeBridge Health Full time

    RN Care Coordinator - Grace Medical Center Baltimore, MD GRACE MEDICAL CENTER FAM H&W CENTER Full-time - Day shift - 8:30am-5:00pm RN Other 82244 Posted: March 21, 2024 Apply Now Save Job Saved Summary JOB SUMMARY:   Manages individualized patient centered goal directed Nursing Care through use of the Nursing Process and the...

  • Guest Services Coordinator

    2 weeks ago

    Glen Burnie, Maryland, United States World Gym Full time

    JOB SUMMARYThe Guest Services Coordinator serves as the primary point of contact for all members, visitors, and potential clients. This role is also tasked with promoting and selling all available products and services.ESSENTIAL DUTIES AND RESPONSIBILITIES- Warmly welcomes and checks in all members and visitors.- Promotes and sells all products and services...

  • Financial Clearance Specialist

    15 hours ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job SummaryWe are seeking a highly skilled Financial Clearance Specialist to join our team at the University of Maryland Medical System. As a key member of our patient access team, you will be responsible for ensuring seamless financial clearance processes for patients, insurance companies, and healthcare providers.Key ResponsibilitiesFinancial Clearance:...

  • Medical Service Coordinator

    2 weeks ago

    Glen Burnie, Maryland, United States Chase Brexton Health Care Full time

    JOB SUMMARY: As a vital member of our team, you will assist with the daily operations of our healthcare facility. Your responsibilities will include administrative tasks such as filing, managing phone communications, patient registration, and coordinating referrals as necessary. Your role is crucial in ensuring that we deliver exceptional patient services...

  • Service Coordinator

    1 week ago

    Glen Burnie, United States Anne Arundel Workforce Development Corporation (AAWDC) Full time

    Job DescriptionJob DescriptionDescriptionService Coordination, Inc. is looking for Support Planners aka Case Managers with a passion to serve and work within your community – people who LOVE what they do and who are ready to *finally* be taken care of to the same degree that they care for others!Why should YOU want to work with us?We offer competitive pay,...

  • Financial Clearance Specialist

    1 month ago

    Glen Burnie, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of...

  • Patient Safety Coordinator

    3 weeks ago

    Glen Burnie, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of...