Current jobs related to Customer Success Manager - Arlington - ClearPoint Strategy

  • Customer Success Account Manager

    6 days ago

    Arlington, Virginia, United States Microsoft Full time

    Job Title: Customer Success Account ManagerWe are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft. As a key member of our Customer Success organization, you will be responsible for driving customer success through the management of program deliveries and customer relationships.Key Responsibilities:Fulfill support...

  • Customer Success Account Manager

    5 days ago

    Arlington, Virginia, United States Microsoft Corporation Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft Corporation. As a key member of our Customer Success organization, you will be responsible for driving customer success through the management of program deliveries and customer relationships.The primary business priority is the customers' successful...

  • Product Customer Success Manager

    6 days ago

    Arlington, Virginia, United States Airlines Reporting Corporation Full time

    Product Customer Success ManagerAirlines Reporting Corporation (ARC) is seeking a Product Customer Success Manager to represent ARC Pay to valued clientele. This role will ensure ARC Pay customers successfully implement and continue to derive value from the ARC Pay platform of capabilities. The successful candidate will work closely with customers and ARC's...

  • Product Customer Success Manager

    6 days ago

    Arlington, Virginia, United States Airlines Reporting Corporation Full time

    Product Customer Success Manager (ARC Pay)Airlines Reporting Corporation (ARC) is seeking a Product Customer Success Manager (ARC Pay) to represent our valued clientele and ensure successful implementation and continued value derivation from the ARC Pay platform.This role involves working closely with customers and ARC's customer engagement teams to serve as...

  • Product Customer Success Manager

    7 days ago

    Arlington, Virginia, United States Airlines Reporting Corporation Full time

    Product Customer Success ManagerAirlines Reporting Corporation (ARC) is seeking a Product Customer Success Manager to represent ARC Pay to valued clientele. This role will ensure ARC Pay customers successfully implement and continue to derive value from the ARC Pay platform of capabilities.Key Responsibilities:Act as the face of ARC Pay, sharing deep domain...

  • Principal Customer Success Account Manager

    6 days ago

    Arlington, Virginia, United States Microsoft Full time

    Job Title: Principal Customer Success Account ManagerWe are seeking a highly skilled Principal Customer Success Account Manager to join our team at Microsoft. As a key member of our Customer Success organization, you will be responsible for driving customer success through the management of program deliveries and customer relationships.Key...

  • Customer Success Coordinator

    3 weeks ago

    Arlington, Virginia, United States Interos Inc Full time

    About the Role:We are seeking a highly motivated and detail-oriented Customer Experience Intern to join our team at Interos Inc. As a Customer Experience Intern, you will play a critical role in helping us deliver exceptional customer experiences and drive business growth.Key Responsibilities:Meet and engage with our portfolio of customers to understand...

  • Product Customer Success Manager

    5 days ago

    Arlington, United States Airlines Reporting Corporation Full time

    Product Customer Success Manager (ARC Pay) Job Locations US-VA-Arlington | US-FL-Tampa | US-KY-Louisville | US Job ID 2024-2381 # of Openings 1 Category Customer Experience, Account Management & Sales Type Regular Full-Time Min USD $93,400.00/ Yr. Ma Manager, Customer Experience, Product Management, Customer Engagement, Travel, Technology

  • Customer Success Manager for Mid-Market Clients

    4 weeks ago

    Arlington, Virginia, United States Envoy Full time

    About EnvoyEnvoy's innovative workplace platform has transformed how organizations manage visitor experiences, optimize onsite interactions, reserve workspaces, oversee deliveries, and access precise workplace data across 16,000 locations worldwide. Our products are designed to address common workplace challenges effectively.Envoy offers a streamlined...

  • Strategic Customer Success Lead

    4 weeks ago

    Arlington, Virginia, United States AgentSync Full time

    Position Overview:The Senior Enterprise Client Success Manager will play a pivotal role in ensuring our most valued clients achieve their objectives with AgentSync's innovative solutions. This position offers a unique opportunity to engage with high-profile customers, driving satisfaction and success through strategic relationship management.Key...

  • Customer Success Internship

    4 weeks ago

    Arlington, Virginia, United States Interos Inc Full time

    Customer Experience InternAbout Interos Inc:Interos Inc is a pioneering technology firm that is transforming the landscape of supply chain management. We leverage advanced machine learning and extensive data analytics to create comprehensive maps of global supply chains, ensuring businesses can navigate complexities effectively.Position Overview:We are...

  • Client Success Manager

    4 weeks ago

    Arlington, Virginia, United States Microsoft Full time

    Position OverviewWe are seeking a dedicated Customer Success Account Manager to enhance our Microsoft Federal team.Company MissionAt Microsoft, our mission is to empower every individual and organization on the planet to achieve more. Our culture emphasizes a growth mindset, inspiring excellence, and encouraging teams to deliver their best every day. This...

  • Client Success Manager

    4 weeks ago

    Arlington, Virginia, United States Microsoft Full time

    Position OverviewWe are seeking a dedicated Customer Success Account Manager to contribute to the Microsoft Federal team.About MicrosoftMicrosoft is committed to empowering individuals and organizations globally to achieve their fullest potential. Our organizational culture promotes a growth mindset, inspiring excellence, and motivating teams and leaders to...

  • Client Success Manager

    4 weeks ago

    Arlington, Virginia, United States Microsoft Full time

    Position OverviewWe are seeking a skilled Customer Success Account Manager to enhance our Microsoft Federal team.Company MissionAt Microsoft, our mission is to empower every individual and organization globally to achieve more. Our culture promotes a growth mindset, fostering excellence and encouraging teams to deliver their best every day. By embracing a...

  • Client Success Program Manager

    4 weeks ago

    Arlington, Virginia, United States Microsoft Corporation Full time

    Position Overview:The Customer Success Account Manager (CSAM) is a pivotal role within Microsoft Federal, dedicated to ensuring the successful adoption and effective utilization of Microsoft cloud technologies by our clients.Company Mission:Microsoft is committed to empowering every individual and organization globally to achieve more. Our culture promotes a...

  • Customer Success Representative

    4 weeks ago

    Arlington Heights, Illinois, United States Avantis Education Full time

    Client Engagement Specialist$40,000 - $50,000 plus commissions (experience dependent)Full time, PermanentOffice based roleWhat you'll appreciate about this positionJoining a dynamic, award-winning leader in the Educational Technology sector, you will become part of a team that is dedicated to transforming educational experiences through innovative technology...

  • Senior Enterprise Client Success Manager

    4 weeks ago

    Arlington, Virginia, United States AgentSync Full time

    Position Overview:Join a dynamic team at AgentSync, a frontrunner in modernizing insurance infrastructure. We are seeking an experienced professional to fill the role of Enterprise Customer Success Manager. This position offers a unique opportunity to engage with our most significant clients, ensuring they achieve their objectives through our innovative...

  • Customer Success Specialist

    2 months ago

    Mt Arlington, United States MedPro Systems Full time

    Position Summary: As a Customer Success - Aggregate Spend Specialist, you will be a member of the Aggregate Spend team within the MedPro Customer Success Team. The Aggregate Spend team is primarily responsible for new customer implementations and ongoing customer support, with Specialists leading the projects and serving as the primary customer contact....

  • Customer Success Training Specialist

    5 days ago

    Arlington, Texas, United States Year Up United Full time

    Launch Your Career with Year Up UnitedYear Up United is a one-year intensive job training program that provides young adults with in-classroom skill development, access to internships, and personalized coaching and mentorship.Our program combines technical and professional training with internship opportunities at leading organizations in the Dallas/Fort...

  • Customer Success Specialist

    3 months ago

    Mount Arlington, United States MedPro Systems Full time

    Position Summary:As a Customer Success - Aggregate Spend Specialist, you will be a member of the Aggregate Spend team within the MedPro Customer Success Team. The Aggregate Spend team is primarily responsible for new customer implementations and ongoing customer support, with Specialists leading the projects and serving as the primary customer contact....

Customer Success Manager

4 months ago

Arlington, United States ClearPoint Strategy Full time
Job DescriptionJob Description

The Customer Success Manager (CSM) on the Relationship Management Team is responsible for all the activities related to helping our customers achieve their goals through the effective use of ClearPoint’s strategy reporting software.   The CSM will own and manage the success of a portfolio of assigned ClearPoint customers and deliver consistent value across the entire customer lifecycle, which in turn leads to high renewal rates and expansion opportunities. 

The CSM is responsible for hosting quarterly business reviews, executing Playbooks and processes as established by Customer Success leadership, and operating at the tactical and collaborative levels with customers in their portfolio of accounts. 

Customer Success Managers are expected to work together with Implementation Team members to support onboarding and facilitate any other technical project that meets the customer’s needs.  Exceptional communication, creative problem solving, root cause analysis, and relationship skills are needed to be successful in this engaging position. 

Responsibilities
  • Build strong customer relationships by maintaining high levels of engagement and communication throughout the customer lifecycle
  • Help customers set business outcome goals and track the progression of goal achievement and reduce time to value
  • Contribute to the strategic direction of team through leading and participating in related internal initiatives
  • Report on renewal rates, expansion, and customer satisfaction with an eye toward positive or negative trends and process improvement
  • Provide feedback on existing products and contribute to the design of new product features
  • Work cross-functionally with Sales, Marketing, and Product to represent the voice of the customer and potential solutions to help customers get time to value quicker
  • Contribute towards the development of a strong team environment by upholding high work standards

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Key Result Areas
  • Adoption: Help customers ensure quantifiable value realization from their use of ClearPoint throughout the customer lifecycle and with the adoption of emerging features and functionality.
  • Retention: Decrease customer churn by making sure customers renew their relationship with us.
  • Expansion: Expand the customer’s existing account revenues.
Required Education and Experience
  • 2-5 years of experience in Account Management or SaaS Customer Success roles
  • Customer-facing experience within a technology company is required, subscription business model experience preferred
  • Extensive knowledge of Microsoft Office Suite required
Preferred Education and Experience
  • Bachelor's degree, or seven years of relevant work experience
  • Background in strategy and performance management
  • Knowledge of CRM platforms, including Planhat and Salesforce a plus
  • Experience working with customers in local government
Work Environment

Hybrid position based in Arlington, VA with 3 days in office per week.

Why Work For ClearPoint?

  • The chance to get in on the “ground floor” of a tech company with startup energy
  • The ability to make a difference from day one
  • Fantastic colleagues and customers
  • A structured mentorship program with budget and resources for career development
  • A competitive salary, bonus program, and benefits, commensurate with your experience
  • Fully paid health, dental, and life insurance
  • 401(k) program
  • Company organized volunteer days
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Team events and offsite retreats
  • Open vacation policy

Interested?

Please read this posting carefully, visit our website, learn about us, and then apply. To be considered, please fill out the form and attach your resume. We needed someone yesterday, and we are excited to grow our team, so if you're a good fit, expect this process to move quickly.

Pre-Employment Background Checks

All offers of employment are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary and may include: Social Security Verification, Criminal History, Credit History, Personal and Professional References, social media, Prior Employment Verification, Educational Verification, and Motor Vehicle Records. ClearPoint reserves the right to modify this policy at any time without notice.

EEO Statement

ClearPoint Strategy provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply.

Physical Requirements

This is sedentary work requiring typing and other and repetitive motions. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for operation of a computer and for observing general surroundings and activities. The worker is not subject to adverse environmental conditions.

Powered by JazzHR

uLn94FkhzK