Catering Sales Manager

1 month ago

Seattle, United States Lotte Hotel Americas Full time
Job DescriptionJob Description

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our next journey in Seattle and share a great story that pursue love, freedom, and life to move the hearts of our guests. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

We invite you to join us today.

THE IDEAL CANDIDATES WILL HAVE:

EDUCATION: College degree or equivalent work experience.

EXPERIENCE: Minimum two years’ experience for a luxury or ultra-luxury property.

What are we looking for?

  • Thorough knowledge of Delphi Catering and Sales management system
  • Event planning and sales background with focus on social events (weddings, galas & auctions)
  • Thorough knowledge of market in which hotel is competing; ability to generate sales
  • Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel
  • Focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions
  • Develop innovative solutions to enhance hotel wide communication of guest & service information
  • Excellent organizational skills.
  • Possess a gracious, friendly, and fun demeanor.
  • Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
  • Ability to work independently and to partner with others to promote an environment of teamwork.
  • Results oriented with the ability to be flexible and work well under pressure.
  • Excellent interpersonal skills with strong written and verbal communication abilities.

What are the essential functions of the role?

  • Ensures that events progress seamlessly by following established procedures and ensuring accuracy
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Manages group room blocks and meeting space for assigned groups
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
  • Participates in customer site inspections and assists with the sales process as necessary
  • Delivers excellent customer service throughout the customer experience
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations
  • Makes presence known to customer at all times during this process
  • Follows up with customer post-event
  • Responds to and handles guest problems and complaints
  • Works to continually improve customer service
  • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc)
  • Supporting and Coordinating with the Sales and Marketing Function

BENEFITS AT LOTTE:

  • Competitive wages
  • Hybrid Schedule
  • Industry leading incentive plan
  • Medical, Dental, and Vision plans that become available on Day 1 of employment
  • Retirement Savings Plan (401k) with company matching
  • Two weeks of Vacation Days
  • Nine paid Holidays
  • Three Personal Days to use every calendar year
  • Public Transportation Discount (ORCA)
  • A rich culture of Team Member Recognition

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