Branch Office Coordinator

1 month ago

Mira Loma, United States Club Car LLC Full time
Job DescriptionJob DescriptionJob Purpose:

The Branch Office Coordinator is a member of the local branch team who manages all Inventory, New, Lease, and Used Car, Field Service and other support functions as required. The Branch Logistics and Inventory Leader is responsible for supporting the regional HR Business Partner in processes such as local regulatory compliance initiatives. The position supports the regional EHS leader in reporting, compliance, accident investigations, workers compensation coordination with case managers, and other initiatives as assigned. The Branch Logistics and Inventory Leader will support finance and service partners by providing assistance with contract compliance, data and periodic required reporting.

The Branch Logistics and Inventory Leader will report to the Service Operations Leader, but assigned responsibilities may support objectives in the Sales, Service, or Operations areas of the office. In summary, the Branch Logistics and Inventory Leader is responsible for providing an efficient, safe, and desirable work environment for our employees and excellent customer service for our customers.

Position Responsibilities:

  1. Ensure the office is properly resourced (equipment, supplies, and training materials) to meet all required objectives and targets for Service and Sales Departments.
  2. Handles all invoicing related to Branch expenses- utilities, etc.
  3. Ensures office offers a professional environment that positively presents Club Car LLC to visiting customers and is a desirable work environment for employees.
  4. Ensures employment and EHS regulatory compliance notices are posted and maintained.
  5. Identify process improvement opportunities to streamline work or yield more value in output.
  6. Work with Sales and Service providing support with Inventory, parts ordering, new and used cars. Monitor, manage and address any discrepancies immediately.
  7. Ensure all immediate customer needs are being addressed in the absence of the reporting leadership team member (Sales, Service, etc.)
  8. Serve as point of contact to address customer satisfaction issues at the branch level.
  9. Perform transactional tasks supporting sales and service activities such as (but not all inclusive of) sales order entry, lease management, quotes, etc. as needed.
  10. Provide purchasing and accounts payable support to branch location.
  11. Process Club Car technician part orders
  12. Receive Club Car Technician part orders
  13. Manage shop part inventory levels to support field operations. Cycle count as required. Achieve minimum 95% annual Inventory Accuracy rate.
  14. Assist FST with warranty part returns (Li battery and other parts) including paperwork for parts.
  15. Assist Sales Territory Managers with leases and all lease processes. Move cars in and out of inventory.


Skills/Qualifications:

  1. HS Diploma, GED or equivalent. Associates or Bachelor’s Degree is preferred.
  2. Minimum 3-5 years of HR, Finance, or Office Administration experience in a sales environment.
  3. Outstanding oral and written communication, including influencing skills.
  4. Ability to virtually collaborate with peers in remote locations.
  5. Financial acumen, problem resolution and data analytics skills are needed for success.
  6. Proficient in MS Office; proprietary software proficiency will be required after hire.
  7. Travel 5-10%

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