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Portuguese Expert Front Desk Representative

2 months ago

Winter Garden, United States Discover After School Part time
Job DescriptionJob DescriptionSalary: $15

About Us: 

Discover After School, founded in 2019, is on a mission to empower children through after-school STEAM exploration. Starting from just after school clubs to before and after-school programs, we blend fun with science, technology, engineering, art, and mathematics (STEAM) to spark creativity and innovation. With over 2,000 students reached in Orange County alone, our vision is to expand our impact, opening preschools and fostering community partnerships. Our Mission is to paint a world of possibilities for the next generation through STEAM. Our offerings include before & after school programming, seasonal camp, training & resources, family & community events.


Position Summary:

As a Front Desk Representative, you will be the first point of contact for our families. You will greet families as they arrive, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction.



Duties & Responsibilities:

  • Greet customers as they arrive and provide an excellent customer experience.
  • Answer and redirect phone calls.
  • Monitor student sign in/out process. 
  • Assist parents with paperwork, including consent forms and accident reports.
  • Maintain a clean and inviting environment.
  • Answer questions, address minor complaints and give accurate information.


Qualifications:

  • Must speak strong Portuguese and English.
  • Two or more years of experience as a receptionist or similar role is preferred.
  • Commitment to customer service.
  • Strong work ethic and positive attitude.
  • Must be a minimum of 18 years of age and have a High School Diploma.


Skills: 

  • Excellent multi-tasking skills.
  • Excellent time management skills. 
  • Knowledge of the ProCare System is a plus.
  • Familiarity with computers.
  • Bilingual is a plus. 
  • Patience with students and parents. 


Expectations: 

  • Sense of pride in your performance and its impact on the company’s success. 
  • Embrace diversity by respecting all children, parents, and staff regardless of race, creed, abilities, religion, or sexual orientation
  • Wear the assigned uniform correctly. 
  • Punctual for all scheduled shifts. 
  • Attend all relevant meetings. 
  • Uphold safety procedures for children, parents, and staff. 
  • Promptly communicate any concerns to the Site Director. 



Job Type: Part-time

Pay: $15.00 per hour

Benefits:

  • Family and Childcare Perks
  • Employee Recognition and Rewards
  • Social and Recreational Activities
  • Company Merchandise Store
  • Professional Development
  • Diversity and Inclusion Initiatives


Schedule:

  • August 2024 - May 2025
  • Monday - Friday
  • Morning Care - 6:45AM - 9:00AM
  • After Care - 2:00PM - 6:00PM


Discover After School Seasonal Camp Opportunity Disclosure: 

At Discover After School, our main employment period is from August to June, with seasonal camp opportunities available during breaks. Staffing for camps depends on student enrollment, so not all staff may work during seasonal camp breaks. We conduct a survey at the end of each season to determine who is interested in working seasonal camps. Managers choose top counselors based on their work ethics and reliability, emphasizing factors like attendance and punctuality because camp is a full-day commitment and requires dependable staff. Additionally, we survey employees at the end of the school year to confirm who will return for the next school year. Returning employees are guaranteed a position with a good recommendation from their manager. Does this employment structure align with your expectations and career goals?


Education:

  • High school or equivalent 

Experience:

  • Experience with Children: 1 year (Preferred)
  • Two or more years of experience as a receptionist or similar role is preferred.

License/Certification:

  • First Aid Certification (Preferred)
  • CPR Certification (Preferred)

Work Location: Westpointe Elementary School - 7525 Westpointe Blvd Orlando, Florida 32835


Discover After School is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.