Front Desk Representative

4 weeks ago


Winter Garden, Florida, United States Spire Hospitality Full time
Front Desk Agent Job Description

At Spire Hospitality, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience throughout their stay.

Key Responsibilities:

  • Deliver outstanding service: Provide warm and welcoming service to our guests, responding promptly to their needs and requests.
  • Streamline check-in and check-out: Ensure a smooth and efficient check-in and check-out process for our guests.
  • Answer phone calls: Answer incoming phone calls with professionalism and courtesy.
  • Resolve guest concerns: Effectively resolve any guest concerns or issues that may arise during their stay.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: One year of Front Desk experience in hotels preferred, with a minimum of one year of experience in customer service or a guest-facing role.
  • Skills: Ability to lift 10 pounds, primarily standing for the majority of the shift. Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel. Previous experience with hotel PMS systems a plus.

About Spire Hospitality:

Spire Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We offer a comprehensive full-time benefits package, including early pay or earned wage access, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- and long-term disability, paid time off, wellness programs, and wonderful hotel discounts.


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