Front Desk Representative
4 weeks ago
At Spire Hospitality, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience throughout their stay.
Key Responsibilities:
- Deliver outstanding service: Provide warm and welcoming service to our guests, responding promptly to their needs and requests.
- Streamline check-in and check-out: Ensure a smooth and efficient check-in and check-out process for our guests.
- Answer phone calls: Answer incoming phone calls with professionalism and courtesy.
- Resolve guest concerns: Effectively resolve any guest concerns or issues that may arise during their stay.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: One year of Front Desk experience in hotels preferred, with a minimum of one year of experience in customer service or a guest-facing role.
- Skills: Ability to lift 10 pounds, primarily standing for the majority of the shift. Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel. Previous experience with hotel PMS systems a plus.
About Spire Hospitality:
Spire Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We offer a comprehensive full-time benefits package, including early pay or earned wage access, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- and long-term disability, paid time off, wellness programs, and wonderful hotel discounts.
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