Front Desk Coordinator

2 days ago

Winter Park, Florida, United States Rothman Orthopaedics Full time
Job Title: Front Desk Receptionist

Rothman Orthopaedics is seeking a skilled Front Desk Receptionist to join our Winter Park team. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities:
  • Greet patients and visitors in a prompt, courteous, and helpful manner.
  • Check in patients, verify and update demographic and insurance information in eCW.
  • Update the eCW system on patients' arrival and records referral information.
  • Check out and make appointments for follow-up patients' office schedules.
  • Answer telephone calls in a professional manner, screen calls, and respond to routine requests for information.
  • Assist patients with ambulatory difficulties.
  • Screen visitors and respond to routine requests for information.
  • Collect applicable insurance co-pay information and referrals.
  • Batches out and balances end-of-day payments.
  • Assist other front desk personnel in situations with irate patients.
  • Maintain work area and lobby in a neat and orderly manner.
  • Re-supply front desk for the day.
  • Prepare all work for the next business day in eCW.
  • Print out all related paperwork for patients' appointments with the physician.
  • Attend meetings as required.
  • Work in conjunction with Patient Responsible team to collect past due balances.
Requirements:
  • High School Diploma or GED minimum education requirement.
  • At least one year of receptionist experience within a healthcare setting.
  • Experience using EMR system(s) and computer-based scheduling program(s) required.
  • Computer skills including, but not limited to, MS Office.
Our Commitment to Employees:

Rothman Orthopaedics is committed to providing a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

We are an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community.

We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

COVID-19 Vaccination Policy: As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.

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