Customer Service Coordinator

3 weeks ago


Cockeysville, United States Latitude, Inc. Full time
Job DescriptionJob Description

We are seeking a dedicated and organized Service Coordinator to join our team. As a Service Coordinator, you will be responsible for efficiently coordinating and managing service requests, ensuring timely and effective resolution for our valued customers. Your exceptional communication skills and ability to multitask will contribute to the overall success of our service operations.

Responsibilities:

  • Receive and log service requests from customers, either via phone, email, or online platforms.
  • Schedule and dispatch service technicians to customer locations based on priority, availability, and expertise.
  • Monitor service requests, ensuring they are addressed promptly and within established service level agreements.
  • Coordinate with customers to gather necessary information, clarify service requirements, and provide updates on the status of their requests.
  • Maintain accurate records of service activities, including documenting service details, parts used, and customer interactions.
  • Collaborate with the service team to ensure availability of required resources, parts, and equipment for service appointments.
  • Coordinate with external vendors and suppliers to obtain necessary materials or services to support service activities.
  • Assist in maintaining service schedules, calendars, and databases to ensure accurate and up-to-date information.
  • Address customer inquiries and concerns in a professional and courteous manner, providing exceptional customer service.
  • Generate service reports, performance metrics, and other documentation as needed for management and reporting purposes.

Powered by JazzHR

1PFMlgDJmR


  • Customer Service Lead

    3 weeks ago


    Cockeysville, United States Carroll Water Systems, Inc. Full time

    A customer service leader is a trained staff whose role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers. The job description of the customer service leader is to motivate, coach, inspire, train and direct the customer service...


  • Cockeysville, United States UPS Full time

    UPS is hiring individuals to work as Customer Service Associates to fill Part-Time, Full-Time and seasonal positions. Multiple shifts are available from morning to night and no experience is required. This work involves contact with customers who are shipping packages. You will check shipping addresses, perform packaging quality inspections and complete...

  • Service Technician

    3 weeks ago


    Cockeysville, United States Buddys Pool Service Inc Full time

    Job DescriptionJob DescriptionBuddy's Pool & Spas is looking for skilled swimming pool technicians. Responsibilities include opening, maintaining and closing residential swimming pools. Technicians will diagnose and repair pool equipment to include heaters, filters, pumps, cleaners and automatic controls. Applicants must have a valid, clean driving...


  • Cockeysville, United States Broadmead Full time

    Main Function: To monitor the purchases, inventory and regulatory inspections required within the Facility Services Departments to include- maintenance, housekeeping, transportation, campus safety, grounds and community services, . Provides support to the Senior Director and Team Leads within the Facility Departments as it relates to pricing, purchasing,...


  • Cockeysville, United States 14 West Full time

    Paradigm Press, an affiliate of Agora Inc., is one of the nation's largest independent publishers of investment research. We are seeking a bright, energetic, and highly reliable candidate to fill an important spot within our customer service team. Located in Cockeysville, MD, we offer a fun, laid-back work environment with unlimited potential to 'find your...


  • Cockeysville, United States Broadmead Full time

    Join Broadmead (the oldest continuing care retirement community in Maryland) and their brand new Center of Excellence in Health & Wellness! This state-of-the-art Health and Wellness Center utilizes a holistic approach to wellness through a variety of offerings for the 500+ residents of Broadmead, the 300+ employees of Broadmead and older adult members from...


  • Cockeysville, United States The Padonia Corporation Full time

    Job DescriptionJob DescriptionMember Services AssociateFull-Time/Non-Exempt/Seasonal Reports To: Club Services Manager Job Summary:The Member Services Associate is a multi-faceted position that will be responsible for Member & Guest Check In, Membership & Office Administration, Park Entrance Operations, Food & Beverage Service, and Events. Responsibilities:...


  • Cockeysville, United States 1571 Global Outsourcing Svcs Full time

    Job Description: Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex...


  • Cockeysville, United States Hendersen-Webb Inc Full time

    Job DescriptionJob DescriptionPosition Summary: The Resident Services Representative will address all incoming calls and e-mails from our residents regarding questions, concerns, complaints for maintenance, rent, and resident relations.Reporting Relationship: Reports to the Resident Services Supervisor Essential Job Functions: Conduct yourself in a...


  • Cockeysville, MD 21030, USA, United States Ethos Veterinary Health, LLC Full time

    Expectations:Maintain a positive work environment, work well under pressure, strong ability to multitask. Respect toward clients and team members and employ stellar customer service. Use of proper medical terminology. Maintain a clean and safe work e Care Coordinator, Patient Care, Patient, Coordinator, Animal Care, Healthcare, Placement


  • Cockeysville, United States Thompson Financial Group Full time

    Are you a qualified insurance professional looking to expand your customer base and improve your results? Do you need the help of a professional mentor and the resources of a local firm to move forward? Our enlistment team will be delighted to meet you! Our agency is equipped with coaches, in-house specialists, and joint work opportunities. We provide a vast...


  • Cockeysville, United States Raymond James Financial Incorporated Full time

    Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch...

  • Receptionist

    4 weeks ago


    Cockeysville, United States Paul Davis Restoration Greater Baltimore Full time

    Job DescriptionJob DescriptionDescription:About Us - A national franchise organization founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises providing emergency services to repair and clean-up damage to residential, institutional, and commercial structures from fire, water, storm, mold, and...


  • Cockeysville, United States Thompson Financial Group Full time

    Job DescriptionJob DescriptionAre you a qualified insurance professional looking to expand your customer base and improve your results? Do you need the help of a professional mentor and the resources of a local firm to move forward? Our enlistment team will be delighted to meet you! Our agency is equipped with coaches, in-house specialists, and joint work...


  • Cockeysville, United States The UPS Store Full time

    The Full Time-Time Packing and Shipping Clerk will augment our Center team on a part-time basis for a predetermined period of time to help with surges in business activity. He or she delivers world-class customer service to all retail customers by expertly boxing and packaging the customer's product, receiving and processing packages for courier shipment,...


  • Cockeysville, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionThis is a full-time direct hire position that is looking to pay between $40k-$50k/year. This position is fully onsite out of Cockeysville, MD. This position requires previous collections and customer service experience and is looking to hire 1-2 people asap.ResponsibilitiesCollections of all customer accounts.Set up and...

  • Sales-Entry Level

    4 weeks ago


    Cockeysville, United States Synerfac Technical Staffing Full time

    Position: Sales - Entry LevelReports To: Branch Manager / Sales ManagerSynerfac is an industry-leading and growing recruiting company focused on providing opportunity. We provide technical staffing services and help businesses grow by solving their biggest recruiting challenges.In this role, you will be responsible for building business relationships with...


  • Cockeysville, United States Asurion Full time

    **** **Retail Associate, Electronics Repair** * Resolve customer issues by troubleshooting and repairing their electronic devices * Sell personalized product solutions that meet customer needs * Expand your knowledge of UBreakiFixs products and culture * Deliver world class customer service * Demonstrate UBreakiFixs Core Values in all interactions * Be...

  • Sales Associate

    1 week ago


    Cockeysville, United States Leslie's Full time

    DIVE IN TO A NEW CAREER WITH LESLIE'S: Leslie’s pool supplies is the “World’s Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie’s. With over 60 years of providing the best-in-class products and...

  • Store Manager

    3 weeks ago


    Cockeysville, United States PURE RAW JUICE Full time

    Job DescriptionJob DescriptionPosition Summary:Pure Raw Juice is seeking a dynamic and experienced Store Manager to oversee the successful operation of our juice bar. As the Store Manager, you will be responsible for leading a team, driving sales and profitability, ensuring exceptional customer service, and maintaining high standards of quality and...