Member Services Associate

3 weeks ago

Cockeysville, United States The Padonia Corporation Full time
Job DescriptionJob Description

Member Services Associate

Full-Time/Non-Exempt/Seasonal

Reports To: Club Services Manager

Job Summary:

The Member Services Associate is a multi-faceted position that will be responsible for Member & Guest Check In, Membership & Office Administration, Park Entrance Operations, Food & Beverage Service, and Events.

Responsibilities:

Front Entrance – Member & Guest Check In

  • Accurately and efficiently check-in members and their guests while exuding and maintaining the highest level of "friendly but firm" customer service;
  • Safely screen members and guests using the latest COVID protocols;
  • Maintain knowledge of all Company information, policies, and procedures;
  • Enforce all PADONIA policies and standards on a daily basis for safety and order;
  • Address all comments and concerns and resolve all member & guest issues in a calm and professional manner;
  • Maintain positive interaction with all members, guests, and fellow staff; and,
  • Perform all other duties as assigned by Club leadership.

Front Desk – Membership & Office Administration

  • Perform administrative duties including answering phone lines and handling customer inquiries;
  • Create and maintain member accounts via membership database ensuring timely and effective communications;
  • Evaluate all client concerns and perform any necessary tasks to improve client satisfaction;
  • Maintain knowledge of all Company information, policies, and procedures;
  • Enforce all PADONIA policies and standards on a daily basis for safety and order;
  • Address all comments and concerns and resolve all member & guest issues in a calm and professional manner;
  • Maintain positive interaction with all members, guests, and fellow staff;
  • Perform all other duties as assigned by Club leadership.

Gatehouse – Park Entrance Operations

  • Assist with phones and assigned administrative work;
  • Provide additional office support such as, document management, data entry, word processing, etc.;
  • As first point of contact, address members and guests in a friendly manner;
  • Direct traffic and relay pertinent information to the appropriate departments;
  • Safely screen employees, vendors, and visitors using the latest COVID protocols;
  • Maintain knowledge of all Company information, policies, and procedures;
  • Enforce all PADONIA policies and standards on a daily basis for safety and order;
  • Address all comments and concerns and resolve all member & guest issues in a calm and professional manner;
  • Maintain positive interaction with all members, guests and fellow staff; and,
  • Perform all other duties as assigned by Club leadership.

Food & Beverage Service – The Grille & Windy Valley Farms

  • Greet customers in an enthusiastic and professional manner;
  • Possess detailed knowledge of menus, recipes, and ingredients;
  • Accurately take and enter orders into POS system;
  • Follow recipes to craft ice cream cups, cones, milkshakes, confections, and more;
  • Handle cash, credit card, and member account transactions;
  • Maintain knowledge of all Club information, policies, and procedures;
  • Enforce all PADONIA policies and standards on a daily basis for safety and order;
  • Keep all surroundings pristine and organized;
  • Perform all assigned duties including, but not limited to, stocking and cleaning;
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct;
  • Listen and resolve customer issues and notify a manager if needed; and,
  • Answer customer questions, guide them, and provide relevant information about PADONIA.

General

  • Support Events in a variety of roles;
  • May perform administrative tasks for and assist other departments as needed;
  • Assist management with member/guest rule enforcement, as needed;
  • Assist with transporting members and guests via shuttle and directing traffic, as needed;
  • Follow all safety and health guidelines as outlined by the company; and,
  • All other duties as assigned or required.

Qualifications:

  • Must be at least 18 years of age;
  • High School Diploma or equivalent;
  • Previous administrative and/or customer service experience; and,
  • Submit to pre-placement background check with favorable results;


Skills

  • Eager to learn and understand the organization and services provided;
  • Computer literacy; working knowledge of all Microsoft applications; and ability to learn various software programs to efficiently carry out day-to-day operations;
  • Excellent written, verbal, and interpersonal communication skills;
  • Excellent math skills;
  • A self-starter with the ability to anticipate issues and proactively problem solve;
  • Accountable;
  • Ability to remain focused and diligent, adhering to and enforcing company policies and procedures while ensuring member and guest satisfaction;
  • Detail oriented;
  • Team player with commitment to reaching common goals;
  • Fun-loving, energetic, motivated, and organized;
  • Efficiently complete tasks, accurately and timely;
  • Proven experience with multi-tasking and working with multiple people, priorities, and timelines;
  • Demonstrated flexibility and professionalism (including image) in an environment where change is constant;
  • Enthusiastic and positive attitude, strong work ethic, demonstrated desire to provide excellent customer service with strong follow through;
  • Must be willing to take direction from managers and supervisors; and,
  • Ability to pass background check.

Environmental Conditions and Physical Expectations:

  • Must stand, walk, bend, crouch, kneel, reach, and climb continuously;
  • Ascend/descend stairs and ladders;
  • Lift, move, push, and carry 50lbs frequently;
  • Work with tools and equipment;
  • Must be able to work in both indoors and at outdoor venues that include a variety of weather conditions including hot or cold temperatures; and,
  • Ability to work weekdays, evenings, weekends, and holidays as required.

Certain tasks may be performed that will involve exposure to confidential and sensitive information; Member Services Associates must understand the importance of maintaining the confidentiality of sensitive information;


  • Registered Client Service Associate

    1 week ago

    Cockeysville, United States Raymond James Financial Incorporated Full time

    Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch...

  • Sales Associate

    7 days ago

    Cockeysville, United States Leslie's Full time

    DIVE IN TO A NEW CAREER WITH LESLIE'S: Leslie’s pool supplies is the “World’s Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie’s. With over 60 years of providing the best-in-class products and...

  • Healthcare Financial/Actuarial Senior Associate

    2 weeks ago

    Cockeysville, United States WTW Full time

    Candidates from the following locations will be considered: Arlington, VA, Atlanta, GA, Charlotte, NC, Glen Allen, VA, Hunt Valley, MD, Nashville, TN, Potomac, MD As a Healthcare Financial/Actuarial Senior Associate you will be a key member of the Financial Actuarial & Analytics (FAA) Community of Expertise. You will substantially contribute to a wide...

  • Customer Service Lead

    1 week ago

    Cockeysville, United States Carroll Water Systems, Inc. Full time

    A customer service leader is a trained staff whose role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers. The job description of the customer service leader is to motivate, coach, inspire, train and direct the customer service...

  • Customer Service Lead

    3 weeks ago

    Cockeysville, United States Carroll Water Systems, Inc. Full time

    A customer service leader is a trained staff whose role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers. The job description of the customer service leader is to motivate, coach, inspire, train and direct the customer service...

  • Customer Service Agent

    3 weeks ago

    Cockeysville, United States UPS Full time

    UPS is hiring individuals to work as Customer Service Associates to fill Part-Time, Full-Time and seasonal positions. Multiple shifts are available from morning to night and no experience is required. This work involves contact with customers who are shipping packages. You will check shipping addresses, perform packaging quality inspections and complete...

  • Retail Associate

    3 weeks ago

    Cockeysville, United States Buddys Pool Service Inc Full time

    Job Description Job Description We are seeking a Retail Associate to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue. Responsibilities: Welcome and identify customer needs Explain products and services to customers Monitor inventory to ensure...

  • Client Associate/Registered Client Associate

    3 weeks ago

    Cockeysville, Maryland, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to...

  • Registered Client Associate/Client Associate

    3 weeks ago

    Cockeysville, Maryland, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to...

  • Retail Associate, Electronics Repair

    4 days ago

    Cockeysville, United States Asurion Full time

    **** **Retail Associate, Electronics Repair** * Resolve customer issues by troubleshooting and repairing their electronic devices * Sell personalized product solutions that meet customer needs * Expand your knowledge of UBreakiFixs products and culture * Deliver world class customer service * Demonstrate UBreakiFixs Core Values in all interactions * Be...

  • Maintenance Technician

    1 week ago

    Cockeysville, United States Brightview Senior Living Full time

    About Us: Community opening in Summer 2024- interviews will begin in April 2024!!!! We are honored that Brightview Senior Living has been recognized as one of Fortune Magazine's 100 Best Companies to Work For in 2023!! We're in the top 100 across all industries, and all companies no matter how large or small...and we're the ONLY Senior Living company on the...

  • Medical Receptionist

    5 days ago

    Cockeysville, United States Mercy Medical Center Full time

    Job Summary: The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. The Patient Service Associate is responsible for...

  • Staff Accountant

    5 days ago

    Cockeysville, United States Nayax Ltd. Full time

    Description The Staff Accountant will prepare and maintain financial records to track the organization's assets, liabilities, profit and loss, tax liabilities, and other related financial activities. IN THIS POSITION YOU WILL * Performs general cost accounting and other related duties for the organization. * Prepares monthly balance sheets, income...

  • Facilities Purchasing and Records Coordinator

    7 days ago

    Cockeysville, United States Broadmead Full time

    Main Function: To monitor the purchases, inventory and regulatory inspections required within the Facility Services Departments to include- maintenance, housekeeping, transportation, campus safety, grounds and community services, . Provides support to the Senior Director and Team Leads within the Facility Departments as it relates to pricing, purchasing,...

  • Life Insurance Producer

    7 days ago

    Cockeysville, United States Thompson Financial Group Full time

    Are you a qualified insurance professional looking to expand your customer base and improve your results? Do you need the help of a professional mentor and the resources of a local firm to move forward? Our enlistment team will be delighted to meet you! Our agency is equipped with coaches, in-house specialists, and joint work opportunities. We provide a vast...

  • Wendy's - Restaurant Supervisor - Urgently Hiring

    4 weeks ago

    Cockeysville, United States Wendy's Full time

    Wendy's - Cockeysville is currently hiring a full time or part time Restaurant Supervisor for our Cockeysville, MD location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Wendy's - Cockeysville in order to achieve customer satisfaction,...

  • Club Manager

    3 weeks ago

    Cockeysville, United States The Padonia Corporation Full time

    Job DescriptionJob DescriptionClub ManagerFull Time; ExemptJob SummaryThe Club Manager will be responsible for proper management of all aspects of the Club’s sales, marketing, and day-to-day operations and activities. This person will supervise all department heads and work with teams to ensure excellent service is provided to members and guests. The Club...

  • Consumer Investments Business Controls Manager

    1 week ago

    Cockeysville, United States Hispanic Technology Executive Council Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...

  • Occupational Therapist Assistant

    1 week ago

    Cockeysville, United States CTTX Health Full time

    CTTX Health is currently seeking skilled and enthusiastic Certified Occupational Therapist Assistants (COTAs) for travel positions. As a COTA, you will have the opportunity to travel to different healthcare settings and work alongside Occupational Therapists to provide rehabilitative services to patients with physical, mental, or developmental disorders.Your...

  • Occupational Therapist Assistant

    3 days ago

    Cockeysville, United States CTTX Health Full time

    CTTX Health is currently seeking skilled and enthusiastic Certified Occupational Therapist Assistants (COTAs) for travel positions. As a COTA, you will have the opportunity to travel to different healthcare settings and work alongside Occupational Therapists to provide rehabilitative services to patients with physical, mental, or developmental disorders.Your...