Inbound Call Center Agent

6 days ago


New Orleans, United States Mktg House Ltd Full time
Job DescriptionJob Description

We are currently looking for enthusiastic and customer-oriented individuals to join our inbound call center team. The Inbound Call Center Agent will be responsible for handling customer inquiries, providing product information, troubleshooting issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a strong problem-solving ability, and a passion for helping others.

Key Responsibilities:

  • Answer incoming calls from customers and address their inquiries in a timely and professional manner.
  • Provide accurate information regarding products, services, and account status.
  • Assist customers with troubleshooting and resolving issues effectively.
  • Maintain detailed records of customer interactions in our CRM system.
  • Collaborate with other team members and departments to enhance customer experience.
  • Stay updated on product knowledge and company policies to provide accurate information.
  • Meet and exceed performance metrics such as call quality, resolution time, and customer satisfaction scores.

Qualifications:

  • Previous experience in a customer service or call center role preferred.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle high call volumes.

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