Patient Call Center Agent

3 months ago


New York, United States Tru Medical Management Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Paid time off
  • Training & development


Patient Call Center Agent Job Responsibilities and Duties:

Answer all incoming calls, and address patients inquiries, needs, complaints, or other issues
Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
Assisting in patient translation, if required
Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
Confirm patient visits for next day appointments
Identify and escalate issues to management
Complete daily call logs and reports
Sorting and filing all incoming fax correspondence
Other duties as assigned

Patient Call Center Agent Qualifications and Skills:
High school diploma or equivalent
Superior active listening, verbal, and written communication skills
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Ability to handle stressful situations appropriately
Fluency in Spanish
EMR experience a bonus

Benefits:

  • Holiday pay
  • Commuter benefits
  • 401K
  • Bereavement leave
  • On-the-job training
  • Paid time off
  • Paid training
  • Promotional/growth opportunities
  • Full-time/Part-time opportunities
Job Types: Full-time, Part-time

Education:

  • High school or equivalent (Required)
Experience:

  • Customer Service in a medical setting: 1 year (Required)
Language:

  • Spanish (Required)



  • New York, United States Tru Medical Management Full time

    Job DescriptionJob DescriptionPatient Call Center Agent Job Responsibilities and Duties:· Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues· Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued· Utilizing EMR system for patient demographic updates,...

  • Call Center Agent

    2 months ago


    York, United States Appleby Systems Full time

    Job DescriptionJob DescriptionCall Center Agent (Office position. Not remote)With more than 40 years in business, Appleby Systems is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.Appleby...


  • New York, United States Manhattan Specialty Care Full time

    Manhattan Gastroenterology is looking for a Patient Concierge/ Care Coordinator to join our team. We are looking for someone who is dependable, likes taking on challenges, and meets deadlines.Responsibilities:Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practiceResponsible...


  • New London, United States Cross Sound Ferry Full time

    Seasonal Call Center Reservation Agent Cross Sound Ferry is seeking reliable, highly motivated individuals in our call center for our 2024 season. The job of a reservation agent focuses on customer service and assisting to ensure a positive experience. You will assist customers over the phone who are traveling in between New London, CT and Orient, NY, as...


  • New York, United States Premium Health Center Full time

    Job DescriptionJob DescriptionCall Center Specialist – Internal Medicine, Pediatrics & Dermatology Location: 620 Foster Avenue Brooklyn, NY 11230Hours: Full Time 11 AM -7 PM (Sunday-Thursday) Premium Health is looking for outstanding candidates for the Call Center Specialist position for our Internal Medicine, Pediatrics & Dermatology practices. Premium...

  • Call Center Specialist

    2 months ago


    New York, United States Premium Health Center Full time

    Job DescriptionJob DescriptionCall Center Specialist – Internal Medicine, Pediatrics & Dermatology Location: 620 Foster Avenue Brooklyn, NY 11230Hours: Full Time 11 AM -7 PM (Sunday-Thursday) Premium Health is looking for outstanding candidates for the Call Center Specialist position for our Internal Medicine, Pediatrics & Dermatology practices. Premium...

  • Contact Center Agent I

    2 months ago


    New York, United States VNS Health Full time

    This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and approp Agent, Customer Service, Health, Relationship, Public Relations, Healthcare, Business Services

  • Call Center Agent

    1 month ago


    New York, United States QT Communications & Technology Full time

    Job Description: Its Hourly Paid Job ( US - Remote ). Urgent Hiring !!!! We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center...

  • Call Center Agent

    3 months ago


    York, United States Luxury Bath Technologies Full time

    Job DescriptionJob DescriptionLuxury Bath of South Central PA is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling...

  • Patient Schedulers

    3 months ago


    New Castle, United States Addison Group Full time

    Company and PositionA community-based health center that provides primary care, OBGYN, Dental and other services to the local community in Wilmington is looking for a Bilingual (Spanish) Patient Scheduler to join their call center team! This individual will receive inbound calls (as many as 60-80 per day) to schedule patients for appointments. You will...


  • New York, United States Mount Sinai Health System Full time

    Job Description In the Access Center Lead Agent role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and other communications channels by providing superior customer service. The FPA Access Center which is centralized contact/call center for the Mount...

  • Contact Center Agent 1

    2 months ago


    New York, United States VNS Health Full time

    Overview This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and...


  • New York, United States Medix Full time

    #Hiring #CallCenterRep #Healthcare #CustomerService #Hiring The Call Center Rep is responsible for fielding and managing patient calls related to the recall of medical implants. This role involves providing accurate information, addressing patient concerns, and coordinating follow-up actions with healthcare providers and other departments. The ideal...


  • New York, United States Apex Systems Full time

    Remote Call Center Representative Apex Systems is hiring multiple candidates for a Call Center Representative opportunity with a Fortune 500 healthcare company in Oregon and SW Washington. This is an excellent opportunity for anyone looking to get their foot in the door with a well-known healthcare company with opportunity for growth. Location: Remote in...


  • New York, United States Capleo Global Full time

    Job Title: Call Center Representative Job Location: New York, NY - 10004 Duration: 3 months (possible extension) Shift: 8:00 AM-4:30 PM Mode: On-siteDuties: Schedule appointments, reminder calls to patients. Book and reschedule clinic appointments. Answer customer inquiries regarding their clinic appointments. Must answer phones, utilize in house and pagers,...


  • New York, United States VNS Health Full time

    Provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective cus Bilingual, Agent, Chinese, Customer Service, Relationship, Communications, Healthcare


  • New York, United States VNS Health Full time

    Provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective cus English, Bilingual, Agent, Chinese, Customer Service, Relationship, Healthcare


  • New York, United States PhyNet Dermatology LLC Full time

    Patient Services Representative - Call CenterMust be able to speak English & Spanish We are currently seeking a Patient Services Representative to join our team and provide support to our dermatologists and patients. Our practice offers a warm and friendly environment where patients feel comfortable at their visit, and we are looking for someone who shares...


  • New York, United States PhyNet Dermatology LLC Full time

    Patient Services Representative - Call CenterMust be able to speak English & Spanish Salary: $19-$20 per hour We are currently seeking a Patient Services Representative to join our team and provide support to our dermatologists and patients. Our practice offers a warm and friendly environment where patients feel comfortable at their visit, and we are looking...


  • New York, United States VNS Health Full time

    Contact Center Agent II- Bilingual Chinese Required Location: Manhattan Posted: 3 Days Ago Job Requisition ID: R011402 Overview Provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely...