Operations Support Specialist

3 months ago

Atlanta, United States Corporate Opportunities Full time
Job DescriptionJob DescriptionDescription:

Schedule: Hybrid


ECI Group is currently recruiting an Operations Support Specialist in Property Management, who would play a crucial role in ensuring the smooth operation of property management activities. This role involves supporting daily property operations, providing administrative services, and project management. The ideal candidate is organized, detail-oriented, proficient in Microsoft Office Suite, possess strong Microsoft Excel skills, and is an excellent communicator wo can multi-task in a fast-paced environment.


About Us

ECI Group has been building communities and enriching lives for over 50 years by developing, building, investing in, and operating multifamily housing throughout the Southeast. While ECI is proud of its history, we are even more excited about our future. We are privately owned and fully integrated – developing, constructing, and managing our properties. ECI Group owns and operates approximately 7,000 + units, with more communities in active development. At ECI, we are guided by our core values, the heart of which is working as One Team, Better Together.


What’s In It for You?

In addition to competitive pay, ECI’s robust benefits package includes:

  • Annual bonus potential
  • 20% rental discount at ECI properties
  • Paid time off and company holidays
  • 401k plus 4% company match
  • Wellness plans, flexible spending accounts, and dependent care
  • Participation in professional development programming and industry events


What You’ll Do

  • Assist with the preparation and management of property management documents, including property operational contracts, annual inspections, and property inventory.
  • Develop comprehensive project plans and manage a project team throughout the complete project life cycle.
  • Manage the full cycle of service contract execution, from obtaining signatures to document distribution and storage, and create recurring Purchase Orders (PO’s) based on contract terms.
  • Coordinate with A/P on facilitating new and existing service provider set up while ensuring vendor compliance and required insurance COI.
  • Complete and continually update the Contract Review Summary document for each property as contracts are added, cancelled, or terms are changed.
  • Prepare and distribute all vendor cancellation letters as directed by the Regional Operations team.
  • Monitor contract performance and proactively review expiration dates addressing any issues or discrepancies.
  • Collaborate with legal, procurement, and corporate teams to ensure compliance with company policies and regulatory requirements; maintain accurate property records and databases at the corporate level.
  • Implement and improve operational processes to enhance efficiency.
  • Assist in budgeting and financial management tasks related to property operations.
  • Create, manage, and distribute recurring operational reports including weekly WAR, KPIs, Ledger Adjustment, delinquency, turnkey days, etc.
  • Maintain schedule for monthly reports and AME (Accounting Month End) due dates at the site level.
  • Reconcile monthly property-related expenses
  • Coordinate due diligence efforts following a comprehensive checklist for potential acquisitions, ensure proper transference of service contracts and utilities, and execute all needed materials for transition.
  • Assist in preparing properties for disposition including reviewing contracts, vendor invoices, recurring POs, contract cancellation notices, lease file audits and disposition cadence calls.
  • Conduct regular audits and inspections to maintain compliance as directed.
  • Assist in developing and implementing emergency response plans.
Requirements:

What You’ll Need

  • Associate degree in Business Administration, or a related field
  • Minimum of 3 years of related experience or an equivalent combination of education and experience
  • Excellent organizational and multitasking abilities
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Excel, Microsoft Office Suite, and Microsoft Teams
  • Ability to work independently and as part of a team
  • Problem-solving skills and attention to detail


What’ll Set You Apart

  • Bachelor’s degree
  • Property management certification (e.g., CAM, CPM)
  • Prior property management experience



ECI Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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