Customer Service Representative

2 months ago


Plano, United States Restore Hyper Wellness - RHWS021 Full time
Job DescriptionJob DescriptionPart-time, weekends required

Benefits/Perks

  • Great Schedules- Our hours: Monday, Wed, Thurs, Fri 10-6, Sat 9-5, Sun 12-4
  • Additional monthly bonus incentives
  • Employee Discounts & Wellness Perks
  • Athleisure Dress-code
  • Fun, wellness-focused work environment


Company Overview
Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Job Summary
Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, youre amazing Thats what were all about at Restore, which means were always seeking team members who share this passion. Our Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience.

Responsibilities
  • Greeting clients and assisting them with Restores wellness services, providing a personalized, top tier customer experience
  • Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process
  • Onboarding new clients - this involves completing waivers, and operating our point-of-sale system
  • Conducting tours and selling service packages and memberships, must be comfortable with recommending memberships and monthly promotions
  • Educating clients on all Restore services, including medical benefits, precautions, and at-home care
  • Performing opening and closing procedures
  • Assisting Management with projects
  • Maintain a safe, clean and secure environment for all guests and employees
  • Serve as a Wellness expert on Restore products and services
  • Represent the brand by embodying Restores core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle
  • Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions

Qualifications
  • Youre passionate about health and wellness
  • You have at least one year of customer service/sales experience in a retail environment
  • Available to work weekends (Sat 9-5, Sun 12-4)
  • Communication and collaboration are some of your strong suits
  • You either hold or are working toward a degree in kinesiology, exercise science, personal training, or a related field
  • You are motivated to contribute towards monthly team goals




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