Operations Director

1 month ago

Seattle, United States Victory Marine LLC Full time
Job DescriptionJob DescriptionWe have 7 locations on the Puget Sound throughout Washington and 4 on Lake Washington and Lake Union

- Seattle (x4)
- Tacoma
- Edmonds
- Kirkland
- Olympia
- Port Orchard
- Poulsbo
- Everett

Company Core Focus & Values:

- We CRUSH 'boating made simple' because life is better on the water
- Great Attitude
- Excellence
- Teamwork
- Remarkable Service
- Trustworthy

Year-round, full-time positions available - We have various dock management positions around the state, and we're especially interested in Club Managers and Assistant Dock Managers. Our Club Managers are direct supervisors of their Assistant Dock Manager(s) and a team of Dockmasters. Additionally, we're looking to fill our Director of Operations position, as well as other management and assistant positions throughout the company. The Director of Operations is the direct supervisor of the Club Managers and all of their teams, as well as works alongside the other department directors. An outline of the job duties is listed below.

A typical day as a Dockmaster at FBC: Customer service is a must. Meet and greet every member with a smile and always be of assistance. Arrive at work, check and fuel vessels. Prep all vessels (board the vessel, start the boat, ensure all systems are functional, all safety gear is on board the vessel, and the vessel is in proper working order). Assist members and guests on and off boats with any equipment they may have. Complete a thorough checkout via our electronic reservation system on company iPads. Complete a thorough check-in/finalization and obtain electronic funds for members' fuel consumption. Clean the vessel thoroughly upon return. Answer and field any questions from members in person or on the phone. Perform minor maintenance on boats to ensure basic safety systems are operational. The day will typically start at 8:00 am and end at or around sunset.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

- Lead the team of dock operations managers (this includes making regular visits at all locations, and as needed)
- Cultivate a diverse team of ~100 frontline employees into a one that provides remarkable service by identifying team members with great attitudes and the skills and desire to grow
- Maintain host marina relations and prioritize being an excellent neighbor to all
- Maintain and care for a fleet of vessels
- Provide remarkable and memorable customer service to members on and off the boats
- Administrative needs for the department (budget, inventory, etc.)
- Participate in regular meetings to drive each team within the business forward
- Work with the team to reduce costs, and drive revenue

In addition to the Director of Operations' responsibilities, they will also be acting Club Manager/Dockmaster as needed:

- Greet members in a friendly, upbeat, courteous, and professional manner
- Assist members in boarding / un-boarding boats with an emphasis on safety
- Check-out members using a handheld computer tablet
- Perform check of equipment on board (life vests, anchors, dock lines, etc.)
- Check-in members returning with boats and charge a credit card for fuel payment
- Familiarize yourself with local waters to provide essential chart guidance to members
- Drive boats between slips and fuel dock
- Fuel boats at the marina fuel dock
- Clean boats and stage equipment for their next outing
- Deep clean boats as needed
- Daily clerical work to prepare reservation log, fuel log, and weather reports
- Weekend/Holiday shifts required (FBC is open weekends and most holidays)

QUALIFICATIONS:

- High School diploma
- Must be at least 21 years old
- Willingness to promote company values and be a team leader with excellence
- Boating experience or a love for boating (we train boat driving/operating)
- Ability to perform minor boat maintenance like bilge pumps, fuses, fluids, etc. (we train this)
- Physical ability to lift/carry up to 30 lbs regularly
- Physical ability to board and un-board boats dozens of times per day
- Physical ability to clean boats, often using a handle-mounted brush and water hose
- Physical ability to kneel/stoop to clean the interior of boat compartments and secure boats
- Vision adequate to read/manipulate hand-held computer tablets in bright sunlight
- Have a mobile device to use company communication apps outside work (Slack, ADP, etc.)
- Ability to maintain a calm, positive attitude during periods of high activity
- Highly effective communications skills and friendly customer service is required
- Must be a self-starter and capable of working unsupervised occasionally
- High attention to detail
- Maintain a clean work area
- Control the traffic in the marina area and assist customers with docking boats
- Always operate with an emphasis on guest hospitality
- Use the "clean as you go" method when performing your work duties
- Adhere to all safety policies
- Maintain a cooperative, team attitude in working with supervisors and fellow employees
- Maintain a positive attitude toward the dock and the job being performed

Compensation:

$25 to $35+ per hour

Upon successful review, Full-Time and Year-Round employees may be eligible for participation in our group medical & dental insurance plan. Additionally, you may earn PTO and are paid holiday breaks.

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