Service Desk Technician
1 month ago
Job Description Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. * THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH * Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices including configuration and email sync. * Handles 50-60 issues per day efficiently and appropriately. * Maintains regular and punctual attendance. * Utilizes Active Directory database to reset network passwords. * Assists users in adding and changing network printers. * Provides technical support for VPN connectivity issues. * Controls user's computers utilizing remote access tools. * Troubleshoots remote access connectivity problems. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education * Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements: * 1 year experience in call center or service desk environment. * Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10 - Office 365 Support - User creations/terminations (tasks/requests) - End-user self-service tools - Cloud support - multiple device data syncing - ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support. * Effective troubleshooting and documentation skills * Experience navigating a knowledgebase * Proficient use of Microsoft Office applications. Certifications * None Other Skills and Abilities * Strong technical and client interaction skills. * Self-starter with excellent organizational, administrative and interpersonal skills. * Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. * Excellent oral, written, technical, and business communication skills. * Ability to multi-task and work in fast paced environment. Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements desc
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Service Desk Technician
3 months ago
Detroit, United States ServiceTec Full timeTitle: Service Desk Technician Location: Detroit Metropolitan Wayne County Airport (DTW) Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for a Service Desk...
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Service Desk Technician
3 months ago
Detroit, United States ServiceTec Full timeJob DescriptionJob DescriptionSalary: $45-$50k annuallyTitle: Service Desk Technician Location: Detroit Metropolitan Wayne County Airport (DTW) Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment...
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Service Desk Technician
3 weeks ago
Detroit, United States ServiceTec Full timeJob DescriptionJob DescriptionSalary: $50-$55k annuallyTitle: Service Desk Technician Location: Detroit Metropolitan Wayne County Airport (DTW), Detroit, MI Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting...
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IT Service Desk Agent
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Detroit, Michigan, United States Verdant Tcs Full timeJob Description**Job Summary:**We are seeking a highly skilled and motivated Help Desk Technician to join our team at Verdant TCS. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior engineers.Key Responsibilities:Technical...
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IT Service Desk Technician
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Detroit, United States TEKsystems Full timeDescription: This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work. Proficiency with Windows and MacOS. Experience with Linux a plus. Experience in a scientific or academic setting a plus. Doesn’t have to be IT. Basic scripting skills a plus...
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IT Service Desk Technician
2 weeks ago
Detroit, United States TEKsystems Full timeDescription: This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work. Proficiency with Windows and MacOS. Experience with Linux a plus. Experience in a scientific or academic setting a plus. Doesn’t have to be IT. Basic scripting skills a plus (Especially...
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IT Service Desk Technician
2 weeks ago
Detroit, United States TEKsystems Full timeDescription: This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work. Proficiency with Windows and MacOS. Experience with Linux a plus. Experience in a scientific or academic setting a plus. Doesn’t have to be IT. Basic scripting skills a plus...
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IT Help Desk Technician
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Detroit, United States CNS Healthcare Full timeWhat we are looking for: As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking learning-oriented candidates who are resourceful and take initiative in a dynamic work environment. The right...
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Service Desk Technical Manager
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Detroit, United States ServiceTec Full timeJob DescriptionJob DescriptionSalary: $70k-$80k annuallyTitle: Service Desk Technical ManagerLocation: Detroit Metropolitan Wayne County Airport (DTW), Detroit, MIEver wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an...
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Help Desk Technician
6 days ago
Detroit, United States System Soft Technologies Full timeTitle: Help Desk 1 Location: Detroit, MI (onsite)Rate: $23.00/HRContract 12 Months+Top Skills:• Bachelor's degree in Information Technology, Business Administration or related discipline.• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.• Minimum of three (3) years' experience in a technical support or help desk...
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Help Desk Technician
6 days ago
Detroit, United States System Soft Technologies Full timeTitle: Help Desk 1 Location: Detroit, MI (onsite)Rate: $23.00/HRContract 12 Months+Top Skills:• Bachelor's degree in Information Technology, Business Administration or related discipline.• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.• Minimum of three (3) years' experience in a technical support or help desk...
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Service Desk Technician
2 weeks ago
Detroit, United States Logicalis Full timeSummary Provides support via phone, e-mail and chat for various PC hardware and software applications. * THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH * Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. * Provides support...
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Service Technician
3 weeks ago
Detroit, Michigan, United States Client Full timeService Technician (Machine Build Background)Detroit, Michigan (Local/Worldwide Travel)$38 - $42 p/h + Specialist Training + Overtime + Expenses + Flexible Vacation + Excellent Benefits Excellent Service Technician position available for a mechanically bias technician looking to join a rapidly growing manufacturer where you will undergo specialist training...
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IT Service Technician
6 days ago
Detroit, Michigan, United States System Soft Technologies Full timeJob Summary:System Soft Technologies is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.Key Responsibilities:Provide technical support and troubleshooting services to clients via phone, email, and...
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Detroit, United States Strategic Staffing Solutions Full timeSTRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Service Desk Representative for a contract opportunity with one of our largest clients located in Detroit, MI! Title: Service Desk Representative Location: Detroit, MI (Remote – must be local to Detroit area) Duration: 12+ Months...
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Detroit, United States Alixpartners Llc Full timeAt AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve.By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes...
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HVAC Technician
2 weeks ago
Detroit, United States Allied Building Service Full timeAbout the job you'll be doing As an HVAC Technician at Allied you'll start and end each day dispatching from home with an assigned company van, completing commercial service jobs assigned individually to each technician on your company issued iPad. You will utilize your skillset daily as the wide variety of work and job locations will present you with...
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HVAC Technician
2 weeks ago
Detroit, United States Allied Building Service Full timeAbout the job you'll be doing As an HVAC Technician at Allied you'll start and end each day dispatching from home with an assigned company van, completing commercial service jobs assigned individually to each technician on your company issued iPad. You will utilize your skillset daily as the wide variety of work and job locations will present you with...
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Detroit, United States Strategic Staffing Solutions Full timeSTRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Service Desk Representative for a contract opportunity with one of our largest clients located in Detroit, MI! Title: Service Desk Representative Location: Detroit, MI (Remote – must be local to Detroit area) Duration: 12+ Months...
