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Insurance Customer Service Representative
4 months ago
Join Allstate - Sumner Insurance Group, a reputable insurance agency dedicated to providing exceptional service to customers in Tennessee and Kentucky. As a company that values in-person interaction, we prioritize building lasting relationships with our clients, ensuring their insurance needs are met with care and expertise. At the heart of our mission is a commitment to professionalism and a positive work environment, where employees are valued and encouraged to grow.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Paid Birthday Off
Team building Activities
Mentor Program
Community Involvement
Volunteer Projects
Responsibilities
Client Interaction: Engage with customers in a courteous and professional manner, addressing their inquiries and concerns effectively.
Policy Assistance: Assist clients with policy changes, coverage questions, and claim inquiries, ensuring accuracy and timely resolution of issues.
Documentation: Maintain detailed and organized records of client interactions, policies, and transactions to ensure smooth operations.
Problem Resolution: Identify and resolve customer issues promptly and efficiently, striving to exceed their expectations.
Product Knowledge: Stay up-to-date on insurance products and services offered, providing accurate information to clients.
Requirements
Communication Skills: Strong verbal and written communication skills to interact effectively with customers and colleagues.
Customer Focus: A customer-centric approach with a genuine desire to assist clients and enhance their overall experience.
Organizational Skills: Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
Problem-Solving Skills: Proficient in identifying, analyzing, and resolving customer issues to ensure satisfaction and retention.
Team Player: Collaborative mindset with the ability to work well in a team-oriented setting, contributing to a positive work environment.
