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Member Service Representative
4 months ago
Executes administrative and technical member service associated with accounts. Serves as liaison between the member and the Credit Union. Provides a variety of transaction services to members.
ESSENTIAL FUNCTIONS
- Support credit union member relations through on-going customer contact, quality customer service, and superior product knowledge.
- Promote and demonstrate electronic account information delivery systems to new members.
- Research and resolve member questions, problems and concerns by way of telephone, written correspondence or in person.
- Handles the opening/closing of accounts, CDs, IRAs, safe deposit boxes, etc.
- Support the teller line by pulling a cash drawer to provide adequate transactional coverage as-needed.
- Execute Chex Systems and OFAC inquiries.
- Process stop-payments on member checks.
- Process check orders, and print starter checks.
- Cross-sell to members all available credit union services that satisfies member needs (ex. share draft accounts; e-statements; safe deposit boxes, etc.).
- Utilize pre-approval platform in order to promote and cross-sell loan products and services.
- Knowledge of all functions of a teller to assist the Teller’s area when needed.
- Adhere to all branch security procedures.
- Attend NBCU meetings and training, as required.
- Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including Member Identification Program for new members, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious activities to supervisor.
QUALIFICATIONS
- High school graduate or GED.
- Minimum of two (2) years cash-handling experience is required.
- Minimum of two (2) years of customer service experience is required.
- Prior experience working in banking or finance is preferred, but not required.
- Prior teller experience is preferred, but not required.
- Basic skills related to Microsoft Office applications.
COMPETENCIES
- Positive, professional business relationships within the credit union.
- The ability to work independently and take-on additional projects as assigned.
- The ability to meet deadlines.
- Strong organizational skills.
- Excellent oral and written communication skills.
- A strong commitment to achieving personal growth and success.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
BENEFIT SUMMARY
- Paid holidays; closed on Sundays
- Paid vacation, earned sick/personal time, paid bereavement leave, paid family/medical leave, short term/long term disability
- Medical/dental insurance, vision plan (effective 1st of month after date of hire)
- Medical deductible reimbursement program
- Group term life/AD&D insurance; supplemental voluntary life/AD&D insurance (effective immediately)
- Safe Harbor 401(k) plan provides up to 3% matching contributions, and an additional 3% safe harbor company contribution once you have met the plan eligibility requirements.
- Tuition assistance (up to $4500/yr; approval required), employee referral program ($250 referral bonus per referral; approval required)
- Benefits are subject to change, and subject to employee eligibility requirements. Please contact Human Resources for current information.
New Bedford Credit Union (NBCU) is an equal opportunity employer. NBCU prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. It is the policy of NBCU to not discriminate against applicants and individuals with disabilities and, when needed, to provide reasonable accommodations to applicants and employees who are qualified for a job, with or without reasonable accommodations, so that they may perform the essential job duties of the position. If you need accommodation to perform the essential functions of your position, please contact Human Resources directly.
