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Workstation Support Analyst

2 months ago

Columbia, United States Hansen Talent Group Full time
Job DescriptionJob Description

Hansen Talent Group is hiring a Workstation Support Analyst to work with a large enterprise in Columbia, SC.

This individual will be representing workstation support on major projects. This position could be building, backing up data, installing software, and deploying new workstations to users in our environment.

What you'll do:

  • Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users
  • Monitors/updates dispatch system and works incoming tickets as assigned.
  • Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware.
  • Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing.
  • Ensures proper configuration and adherence to security configurations and settings.

Requirements and Qualifications:

  • Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
  • Able to provide on-the-spot training to users.
  • Understands operating systems imaging concepts.
  • Able to make recommendations on selection of hardware and software products to address business requirements.
  • Customer service, communication, and organizational are the key since you'd directly work with project managers and clients.