Program Manager, Tech Education Instructor Program

2 months ago


Santa Clara, United States TCWGlobal Full time
Job DescriptionJob Description

Program Manager, Tech Education Instructor Program

W2 Contract to Possible Hire

Southern California Region, CA

$75-100/hr DOE + benefits, PTO, Paid Holidays


Our Deep Learning Institute (DLI) trains developers, data scientists, and researchers how to tackle meaningful problems using artificial intelligence (AI) and accelerated computing. We are looking for a U.S. based contractor to support our instructor ecosystem. This position calls for someone with a high level of attention to detail and a penchant for quality written communication. This role presents an opportunity for you to identify and implement improvements to our technical training instruction and certified instructor program.


What you'll be doing:

  • Communicating with the instructor community about new course offerings, workshop updates, instructor application status, and program benefits..
  • Consolidating instructor application materials and organizing applications to facilitate quick, data-driven application decisions made by principal instructors.
  • Working with educational services partners and their instructor candidates on partner application status, certification progress, new programs, etc.
  • Processing and reconciling instructor payments using a variety of software systems and tools including PayPal and Salesforce.
  • Proactively ensuring instructor information is complete to provide accurate reporting and information, for example, our public instructor directory.
  • Evaluating and redefining existing processes for efficiency, effectiveness, and improved results.
  • Handling ad-hoc inquiries from the instructor community.


What we need to see:

  • Innovative problem-solving.
  • Attention to detail.
  • Customer service background.
  • Great communication skills.
  • Microsoft Excel expertise.
  • Salesforce experience, including adding/updating records and generating reports.
  • Superior organizational skills.
  • Ability to touch-type at >80 WPS.
  • Demonstrate experience with technical education and instruction.




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