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Service Manager
5 months ago
Job Summary:
Genesis of Charlotte, a premier luxury car dealership in Charlotte, North Carolina, is seeking a highly skilled and motivated Service Manager to join our team. The Service Manager will be responsible for overseeing all aspects of the service department, ensuring high-quality work and customer satisfaction. This is a full-time, individual contributor role with a competitive salary and benefits package.
Compensation & Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) plan with company match
- Employee discounts on products and services
- Opportunities for career advancement and professional development
Responsibilities:
- Manage and coordinate the day-to-day operations of the service department
- Hire, train, and supervise a team of service technicians and support staff
- Create and maintain service schedules and monitor productivity and efficiency of technicians
- Ensure all work is completed in a timely and accurate manner
- Maintain high customer satisfaction by addressing and resolving any service-related issues
- Monitor and maintain inventory levels of parts and supplies
- Develop and implement processes to improve service department efficiency and profitability
- Handle customer inquiries and complaints in a timely and professional manner
- Collaborate with other departments to facilitate smooth operations and meet company goals
- Comply with all safety guidelines and regulations
Requirements:
- Minimum of 3 years experience in a service management role within the auto industry
- Strong leadership and management skills
- Excellent communication and customer service skills
- Proficient in Microsoft Office and dealership management systems
- Knowledge of automotive maintenance and repair procedures
- Ability to work in a fast-paced and dynamic environment
- High school diploma or equivalent, college degree preferred
- Valid driver's license and clean driving record
EEOC Statement:
Genesis of Charlotte is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds.
