Hotel Front Desk Agent

3 weeks ago

York, United States The Yorktowne Hotel a Tapestry Collection by Hilton Full time
Job DescriptionJob Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today
Part time, 2nd shift.

Responsibilities:
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
  • Working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • 1+ year of hotel industry experience or related job preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Must have graduated high school, received a GED or equivalent
About Company

Built in 1925, the Yorktowne Hotel has been a cornerstone of downtown York and embodies a sense of progressiveness and momentum that characterizes a city on the move, during its original opening and current environment.

Find us in the center of York, a short walk from the many dining options of Restaurant Row and Central Market House. We are a five-minute walk from The Appell Center for Performing Arts and PeoplesBank Park is half a mile away.

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