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Inside Sales Representative
4 months ago
ESSENTIAL FUNCTIONS AND DUTIES:
The Inside Sales Rep. provides world class service in providing one call resolution to customer issues, processing timely and accurate entry of orders, follow-up, and information on products and product alternatives. You will also work with customers to manage their accounts, up-sell to meet customer needs, meet Essex Brownell’s sales goals, and liaise with other departments to ensure 100% customer satisfaction.
· Initiate outbound calls for pre-qualified sales growth opportunities.
· Receives and processes complex customer orders and inquiries.
· Retrieves and processes PO's and RFQ's from EDI, customer portals, and websites.
· Offer one call resolution for any issues that may arise (stock check, tracking info, copper price)
· Provides quotes, pricing, availability, and schedule information within established guidelines.
· Suggests additional and/or alternative products as a solution to customer needs and to meet internal sales goals.
· Serves as a communication link between customer, Outside sales staff, and Customer Support Center to assure responsiveness to the customer.
· Develop and maintain customer quotations, records, and files.
· Utilize Salesforce.com to maintain current communications and to support sales targeting initiatives
· Possesses product knowledge and a willingness to learn about the product lines.
EDUCATION or EXPERIENCE REQUIREMENT:
· Associate degree in business or related field
· 2-3 years of experience in industrial distribution sales or related field
PREFERRED SKILLS AND ABILITIES:
· Answering phones and or customer service experience
· Outstanding professional communication skills via telephone and email
· Able to be adaptable to new structure, process and procedures.
· Ability to demonstrate an analytic approach to solve problems.
WHAT WE ARE LOOKING FOR:
· Someone who is customer focused.
· Have a sense of urgency.
· High level of organizational skills
· Someone with an understanding of distribution.
If you meet the above qualifications and Seek to Listen, respect the input of others, always learn and want to win together, present your resume for consideration.
Zing Recruiting, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Zing’s dedication to the safety, health & well-being of our associates, clients and communities remains to be a #1 priority. Zing Recruiting is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization. We encourage individuals with disabilities to apply for positions and will work to provide accommodation to those who need it.
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