Customer Support Specialist

2 months ago


Hutchinson, United States First National Bank of Hutchinson Full time
Job DescriptionJob Description

Summary:

This position is in the Call Center Branch of First National Bank. We provide the voice guidance for customer and employee questions. Sometimes we are the only contact our customers may have with our Bank, so we want to provide the best possible customer experience. It is your job to be knowledgeable, helpful, courteous, patient and professional. You will try to anticipate the customer’s needs and confirm that you have met them at the resolution of the call. You will also assist in daily and monthly tasks to assist the backroom functions of the bank.

Customer Support Duties:

  • Deliver Quality Customer Service
  • Always making the customer (employee) calling feel welcome
  • Answering phones in call center
  • Assisting with customer questions and doing maintenance as needed
  • Provide information to customers and potential customers
  • Transfer calls when appropriate
  • Cross selling of other financial products
  • Order checks from Harland
  • Electronic Banking Support including Q2, Online Banking and the modules within – including Bill Pay, Wallet Pay, SnapShot, and First Pay

Deposit Operations Duties:

  • Double Check IQ2 Maintenance
  • Falcon Fraud Contacts
  • New & Closed Account Reports
  • Bill Pay and Online Banking Registrations

Position Requirements:

  • Excellent phone communication skills
  • Patient, Positive Attitude
  • Confidentiality
  • Good problem solving skills
  • Attention to detail, good organizational skill
  • Ability to work as a team
  • Dependable attendance
  • Good working knowledge of: Excel & Word
  • Ability to quickly learn multiple programs including but not limited to, iCore, Q2 & Bill Pay
  • Comfortable with Common Technology


  • Hutchinson, Kansas, United States OCTANE Full time

    Join Our Virtual Customer Support Team at OCTANEAre you looking for a role that provides flexibility and numerous opportunities for career advancement? Look no further! We are currently seeking committed individuals to become part of our respected virtual customer support team. Experience the benefits of remote work while having the autonomy to set your own...


  • Hutchinson, Kansas, United States RCB Bank Full time

    Job SummaryRCB Bank is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and in-person interactions.Key ResponsibilitiesCustomer...


  • Hutchinson, Minnesota, United States Domino's Franchise Full time

    Job OverviewCompany Background:A well-established and locally operated franchise.Role Responsibilities:As a vital member of our team, you will be responsible for:Processing customer orders via phone and in-store.Assisting clients with their transactions and inquiries.Qualifications:No prior experience is necessary; comprehensive training will be provided to...


  • Hutchinson, Minnesota, United States Domino's Franchise Full time

    Job OverviewCompany Overview:A well-established franchise committed to providing excellent service.Role Responsibilities:As a Customer Support Associate, your primary duties will include:Assisting customers with their orders via phone and in-store.Facilitating smooth transactions to enhance customer satisfaction.Qualifications:No prior experience is...


  • Hutchinson, Kansas, United States Everstory Partners Full time

    Job OverviewEverstory Partners is seeking a compassionate and driven Sales Counselor to provide exceptional customer service and support to our families during their time of need. As a key member of our team, you will be responsible for delivering a personalized and empathetic experience to our clients, ensuring their needs are met and exceeded.Key...


  • Hutchinson, United States First National Bank of Hutchinson Full time

    Job DescriptionJob DescriptionTitle: Loan Operations SpecialistDepartment: Loan Operations Reports to: Senior Vice President and Manager of Loan OperationsApply to: www.fnbhutch.bank/careers-at-the-first/Summary: The position of Loan Operations Specialist is responsible for performing routine and intermediate duties related to consumer and business loan...


  • Hutchinson, Kansas, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service...


  • Hutchinson, Kansas, United States The Arnold Group Full time

    Job Summary: We are seeking a highly organized and detail-oriented Loan Operations Specialist to join our team at The Arnold Group. As a Loan Operations Specialist, you will be responsible for performing routine and intermediate duties related to consumer and business loan applications, generating loan documentation for all types of loans, processing...


  • Hutchinson, Minnesota, United States Jimmy John Full time

    Weekly Compensation at JJ's Food Full-Time or Part-Time Opportunities Available Join our dynamic team at Jimmy John's, where we pride ourselves on delivering exceptional sandwiches and service in record time. As a key member of our Inshop Crew, you will not only craft delicious sandwiches but also assist customers with their orders and ensure timely...


  • Hutchinson, Minnesota, United States Presbyterian Homes & Services Full time

    Position Overview:Join Our Mission at Presbyterian Homes & Services A Welcoming Environment Awaits You Explore Opportunities with Us TodayAt Presbyterian Homes & Services, discover fulfillment and enthusiasm in your role alongside a dedicated team committed to enhancing the lives of older adults. We are in search of individuals who are passionate about...


  • Hutchinson, United States Warrior MFG Full time

    The Procurement Specialist is responsible for the direct purchasing of raw materials and services (steel and related materials, as well as shipping/freight) necessary to manufacture and ship final products for Warrior Mfg., a leading designer/fabricator of structural support systems and material handling equipment for a variety of industries. The Procurement...


  • Hutchinson, Kansas, United States OnSite Solutions LLC Full time

    Vehicle Appearance Specialist Position at OnSite Dealer SolutionsJob OverviewPosition Summary: The primary responsibility of a Vehicle Appearance Specialist is to meticulously clean and enhance both new and pre-owned vehicles in accordance with customer specifications.Compensation: Competitive daily wage, paid on a weekly basisBenefits:Medical, Dental, and...


  • Hutchinson, Kansas, United States American Traveler Full time

    Position OverviewAmerican Traveler is currently seeking a traveling Ultrasound Specialist for an exciting opportunity.Job DetailsSpecialty: Ultrasound SpecialistDiscipline: Allied Health ProfessionalDuration: 13 weeksHours: 40 hours per weekShift: 8 hours, daytimeEmployment Type: Travel AssignmentQualifications- Valid professional license as mandated by...


  • Hutchinson, Kansas, United States First National Bank of Hutchinson Full time

    Job SummaryFirst National Bank of Hutchinson is seeking a highly organized and detail-oriented Agricultural Operations Specialist to provide operational support for our Farm Management Services.Key ResponsibilitiesAdministrative SupportProvide scanning assistance and other duties as assignedSort and distribute mail to staffDocument ManagementEdit and track...

  • Operations Specialist

    3 months ago


    Hutchinson, United States First National Bank of Hutchinson Full time

    Job DescriptionJob DescriptionSummary:The Operations Specialist provides operational support for Farm Management Services.Primary Responsibilities and Duties:(The summary of duties and responsibilities listed above are representative of the job requirements but, are not meant to be all-inclusive or prevent other duties from being assigned as...

  • Operations Specialist

    2 months ago


    Hutchinson, United States First National Bank of Hutchinson Full time

    Job DescriptionJob DescriptionSummary:The Operations Specialist provides operational support for Farm Management Services.Primary Responsibilities and Duties:(The summary of duties and responsibilities listed above are representative of the job requirements but, are not meant to be all-inclusive or prevent other duties from being assigned as...


  • Hutchinson, Kansas, United States OnSite Solutions LLC Full time

    Vehicle Appearance Specialist at OnSite Dealer SolutionsPosition OverviewJob Summary: The primary responsibility of a Vehicle Appearance Specialist is to meticulously clean and enhance both new and pre-owned vehicles in accordance with customer expectations.Compensation: Competitive daily rate, paid on a weekly basisBenefits:Medical, Dental, and Vision...

  • MRI Travel Specialist

    2 weeks ago


    Hutchinson, Kansas, United States Prime Time Healthcare Full time

    Prime Time Healthcare is currently in search of a dedicated Travel MRI Specialist to join our team.Position OverviewAs a vital member of our healthcare workforce, you will be responsible for performing MRI scans and ensuring patient safety and comfort throughout the imaging process.Key ResponsibilitiesConducting MRI examinations with precision and adherence...


  • Hutchinson, Kansas, United States Prime Time Healthcare Full time

    Position Overview:Prime Time Healthcare is currently seeking a skilled Mobile MRI Imaging Specialist for a travel opportunity.Job Specifications:Specialty: MRI Imaging SpecialistField: Allied Health ProfessionalDuration: 13 weeksWork Schedule: 40 hours per weekShift Length: 10 hoursEmployment Type: Travel PositionCompensation and Benefits:Our comprehensive...


  • Hutchinson, United States First National Bank of Hutchinson Full time

    Job DescriptionJob DescriptionSummary:The Farm/Ag Operations Specialist provides operational support for Farm Management Services.Primary Responsibilities and Duties:(The summary of duties and responsibilities listed above are representative of the job requirements but, are not meant to be all-inclusive or prevent other duties from being assigned as...