Customer Experience Specialist
7 days ago
Everstory Partners is seeking a compassionate and driven Sales Counselor to provide exceptional customer service and support to our families during their time of need. As a key member of our team, you will be responsible for delivering a personalized and empathetic experience to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Sales and Service: Sell Everstory products and services to existing and potential individual customers and associations, providing a high level of service and support throughout the sales process.
- Client Support: Provide at-need clients with immediate service, creating a consoling atmosphere that enables them to make informed decisions regarding recently deceased family members.
- Product Knowledge: Stay up-to-date on Everstory products and services, including options and associated costs, and advise clients on financing options.
- Site Overviews: Coordinate site overviews with clients, including tours around the property, to ensure they have a comprehensive understanding of our services.
- Lead Generation: Identify own leads and schedule presentations to meet assigned pre-need quotas, driving revenue growth and business development.
- Office Maintenance: Ensure the office is maintained in a professional manner, minimizing stress to clients and creating a positive impression.
- Compassion and Empathy: Possess a compassionate mindset, with the ability to maintain composure during stressful situations, and a willingness to learn and grow.
- Customer Focus: Demonstrate a strong customer focus, with the confidence to interact with clients over the phone or in-person, and build strong relationships.
- Valid Driver's License: Possess a valid driver's license and access to a personal vehicle, with mileage reimbursement provided for travel associated with job duties.
- Travel Requirements: Be able to travel to potential clients' homes located anywhere in the geographic region served by the location.
- Education and Experience: High School equivalency required, with 1+ years of sales experience desired, preferably in a B2C environment.
Everstory Partners is committed to providing our employees with a quality work environment and opportunities for personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package, including medical, dental, 401k with a company match, life, short-term disability, long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO programs, volunteer opportunities, and more.
Everstory Partners is an Equal Opportunity Employer, committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
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