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Customer Experience Specialist

2 months ago

Hutchinson, Kansas, United States RCB Bank Full time
Job Summary

RCB Bank is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and in-person interactions.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of RCB Bank's products and services, including banking, cash management, and other financial solutions.
  • Communication: Communicate complex information in a clear and concise manner, both verbally and in writing.
  • Problem-Solving: Analyze and resolve customer issues in a timely and efficient manner, escalating complex issues to management as needed.
  • Team Collaboration: Work collaboratively with other team members to achieve customer satisfaction and resolve issues.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of customer service experience, preferably in a banking or financial institution.
  • Skills: Strong communication, problem-solving, and analytical skills, with the ability to work in a fast-paced environment.
  • Knowledge: Knowledge of banking and cash management products and systems, as well as Microsoft Office and other software applications.
Working Conditions

This position is located in a climate-controlled call center environment, with frequent use of the telephone, computer, and other office equipment. The individual must be able to perform job functions with general supervision and work effectively as a member of a team or independently.