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Dispatch Specialist I

3 months ago

Township of Dakota, United States TekWissen LLC Full time
Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.
Job Title: Dispatch Specialist I
Location: Sioux Falls, SDDuration: 12 Months Job Type: Contract Work Type: Remote Job Description: We are the Dispatch Center for 16 states in the US and we are in the process of converting to a new Dispatch Platform - At this point in the conversion to the new system, it is "half baked". We have identified issues/work arounds that need to happen to follow standard procedures. With this in mind, we need resources to assist with these issues while they work on fixing/correcting the system.
  • Utilize systems to monitor workflow and load the work to qualified technicians.
  • Day to day will include updating due dates on customer I&R services, but could include assigning a work item to a Field Technician. With the new system, they will also occasionally work with management team to help with fixing the system and move things along as they are having to manually do what the system is supposed to do until it is fixed (this aspect is everchanging/would not be everyday)
  • Evaluate and reassign work to available technicians as needed. Work to monitor and regulate work volumes.
  • Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
  • Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
  • Ensure that service orders and repair tickets are processed accurately.
  • Acquires skills through a combination of formal training and considerable on-the- job experience.
  • May serve as lead and/or primary technical resource within department or work area.
  • Computer skills, computer skills, computer skills - Must have a basic/fundamental knowledge of Word, Excel, Microsoft programs, know how to Copy/Paste, Right Click/Left Click, etc.
  • Salesforce system
  • High School, GED or equivalent education and relevant experience.
  • 3+ years of related experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.