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Onsite Support Analyst

4 months ago

Nashville, United States Concept Technology Inc. Full time
Job DescriptionJob Description

If you consider yourself a highly personable professional who loves all things IT, thrives in a fast-paced environment, appreciates a laid-back company culture where free health insurance and promotion from within are the norm, Concept Technology may be the spot for you

We are hiring a full-time Support Analyst who will provide dedicated onsite support to one client for a scheduled portion of each week. The right person for this seat must be technically capable and a self-starter with strong organizational and customer service skills.

WHAT YOU WILL DO:

  • Provide exceptional customer service to all Concept Technology clients
  • Respond to onsite incident tickets
  • Complete onsite and remote workstation deployments
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform user administration duties
  • Assist with front line phone queue, including ticket creation and triage
  • Work 8:00am-5:00pm at our Nashville office and the dedicated client site
  • On-call rotation five to six times a year; on-call support is weekdays from 6:00pm-11:00pm and weekends from 7:00am-6:00pm

WHAT YOU WILL ENJOY:

  • 100% Company-paid medical, dental, vision and basic group life insurance
  • Retirement plan with employer matching
  • Great work culture & the best coworkers
  • Paid time off (first year starts at 3 weeks)
  • Company laptop and smartphone
  • Catered celebrations for anniversaries and birthdays

WHAT WE NEED YOU TO BRING:

  • At least 1 year of IT experience
  • Health care industry experience preferred, particularly vision
  • Help desk or call center experience preferred
  • Experience with Microsoft 365
  • Remote Desktop support
  • Active Directory and Exchange
  • Patch management
  • Advanced printer/peripheral device troubleshooting
  • TCP/IP, DNS and DHCP
  • Remote support for handheld smartphones and tablets (Android & iOS)
  • Professional appearance & demeanor
  • Reliable transportation
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