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Resident Service Coordinator

2 months ago

Red Wing, United States Red Wing HRA Full time
Job DescriptionJob DescriptionSalary: 22.67-28.34

Title:

Resident Service Coordinator

Date:

June 18, 2024

 

Reports to:

Senior Resident Service Coordinator


PURPOSE:  The Resident Service Coordinator, under the supervision of the Senior Resident Service Coordinator, serves as liaison between Jordan Tower residents, family unit residents, staff, family and the community.  This individual serves as an advocate who assists residents and their families to resolve any social, adjustment, or emotional problems and provide assistance in meeting terms of tenancy. 


DUTIES, RESPONSIBILITIES, ESSENTIAL FUNCTIONS:


Category/ Function

Duties & Responsibilities

Social Services

Tenant & Family Support

·                     Evaluate and monitor resident’s health, psychological and social needs and provide case management as necessary.

·                     Gather and maintain all required signatures for Housing with Services contract, Release of Information, Confidentiality Agreement, and other documents as needed.

·                     Welcome new tenants and review policies and procedures.

·                     Create/Maintain a directory of service providers for use by residents, family and staff. 

·                     Provide referral to supportive services needed to live independently.

·                     Assist residents in obtaining public/private services. Monitor Independent Living Services Program.

·                     Provide advocacy for residents.

·                     Assist residents in fundraising activities and in creating/sustaining volunteer programs.

·                     Assist the SRSC with resident meetings, monthly newsletters and tasks as assigned.

·                     Work and consult with tenant organizations, SEMCAC Site Council and service providers where appropriate.

·                     Assist tenants with conflict resolution.

·                     Assist tenants with questions related to Medicare, insurance, taxes, phone services, cable etc.


Crisis Management

·         Death of tenant or spouse.

·         Tenant illness or transfer to hospital or nursing home.

·         Mental health issues including Alzheimer’s, dementia, depression, chemical dependency etc.

·         Counsel and support tenant and/or family until formal consult can be put in place.

 

Public Relations

·         Member of various boards relating to the position, as approved.

·         Speak to civic organizations about Jordan Towers.

·         Keep contracts current with Independent Living Services Providers.

·         Assist with grant writing and reports.

·         Conduct tours of Jordan Towers as needed.

·         Assist Jordan Towers Resident Council with scheduled activities as needed.

·         Be an active member of the MN Service Coordinators group.

·         Develop effective working relationships with Goodhue County Health and Human Services staff and all home care staff that work within Jordan Towers.

 

Communications

·         Assist SRSC with monthly Tower Talk.

·         Assist SRSC with bi- annually Family Chatter.

·         Communicate and document tenant issues to the appropriate HRA staff members.

·         Work closely with Property Manager and Assistant Property Manager.

·         Communicate with other social service agencies, health agencies and RW Senior Center, as needed, to coordinate services for tenants

·         Serve as a liaison between HRA staff and tenants so that issues are resolved to the benefit of all.

·         Attend monthly staff meetings.

·         Attend board meetings when needed.

·         Speak at certain scheduled meetings, such as Tenant or Resident Council meetings.

 

Administrative Support

·         Develop and maintain mailing lists.

·         Developing and delivering informational fliers as needed for Towers activities.

·         Sales of bus tickets, stamps, laundry cards and collection of funds for tenant activities.

·         Plan, purchase and serve meals at tenant meetings.

·         Assist Resident Council with agenda/minutes.

·         Assist Resident Council with grant applications that benefit the residents.

·         Maintain Budget/billing tenant and family support.

General

·         Effectively represent the HRA in written and verbal communications with various Federal, State and local agencies.

·         Perform other duties as assigned.

QUALIFICATIONS:


High School Diploma or GED; Three to five years of experience in Social Service delivery with seniors and the disabled.

 

KNOWLEDGE, SKILLS, EXPECTATIONS:


  • Training in the aging process, disability services, entitlement programs, mental health and alcohol and drug abuse issues preferred.
  • Computer skills a must.
  • Must pass criminal background check.
  • Knowledge of aging process and the needs of the senior population.
  • Ability to communicate and work effectively with seniors and adults with disabilities.
  • Customer service and good communication skills a must.

 

SUPERVISORY RESPONSIBILITIES:

 

This position does not require any supervision of employees.