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Member Service Manager

3 months ago

Bethlehem, United States Art Of Flight Golf Inc Full time
Job DescriptionJob Description

Position Overview

We are seeking a friendly and enthusiastic Member Service Manager to lead our team of seasonal part-time member service representatives. The ideal candidate will be the face of Art of Flight Golf, ensuring our members have a seamless and enjoyable experience. This role involves building and maintaining positive relationships with our members, assisting with their needs, and closely working with management to report weekly KPIs.

Responsibilities:

  • Greet members and guests with a warm and welcoming attitude.
  • Assist members with reservations, bookings, and inquiries related to our services.
  • Provide information about our golf lessons, club fitting, fitness training, and membership packages.
  • Process member transactions, including payments and membership renewals.
  • Address member concerns, feedback, and requests professionally and promptly.
  • Maintain a clean and organized facility.
  • Assist with administrative tasks, such as answering phones and managing email inquiries.
  • Promote our services and membership benefits to encourage member engagement.
  • Collaborate with the team to ensure smooth and efficient operation of the facility.
  • Uphold our commitment to delivering exceptional service and exceeding member expectations.
  • Manage and support a team of seasonal part-time member service representatives.
  • Report weekly KPIs to management and provide insights for continuous improvement.
  • Follow up with leads in our CRM system and be fluent in appointment setting.

Qualifications:

  • Previous customer service experience, preferably in a hospitality or golf-related environment.
  • Excellent communication and interpersonal skills.
  • Friendly and approachable demeanor.
  • Strong organizational and multitasking abilities.
  • Proficiency in using computer systems and point-of-sale software.
  • Passion for golf and a basic understanding of golf equipment and services.
  • Flexibility to work evenings and weekends.
  • Eagerness to learn and adapt in a dynamic and customer-centric setting.
  • Detail-oriented and able to manage multiple priorities.
  • Experience with CRM systems and proficiency in appointment setting.
Company DescriptionAt Art of Flight Golf, we are committed to providing exceptional service to our valued members. Our facility features state-of-the-art indoor golf simulators, club fitting services, golf-specific fitness training, and expert golf lessons. We offer our members a comprehensive golfing experience. If you are passionate about golf and dedicated to delivering outstanding customer service, we invite you to join our team as a Member Service Manager.Company DescriptionAt Art of Flight Golf, we are committed to providing exceptional service to our valued members. Our facility features state-of-the-art indoor golf simulators, club fitting services, golf-specific fitness training, and expert golf lessons. We offer our members a comprehensive golfing experience. If you are passionate about golf and dedicated to delivering outstanding customer service, we invite you to join our team as a Member Service Manager.