Member Services Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at myHR Partner. As a key member of our membership department, you will be responsible for providing exceptional customer service and sales support to our current and prospective members.
Key Responsibilities
- Monitor membership email inboxes and webchat system, and respond to member and prospect inquiries via phone, email, and web chat with a customized and professional approach.
- Perform outreach and sales calls for new, current, lapsed, and prospective members and recommend NACE products and services that meet their individual needs.
- Engage in active follow-up communication to ensure the conversion of prospect into members and process sales transactions.
- Deliver virtual member benefits overviews for individuals and organizations.
- Perform data entry and verification of member and organizational records in our membership database, including changes to member status, company profile checks, invoice creation, transaction updates, and on-demand receipts.
- Test and provide new feedback on new features and processes within our website and database.
- 1-3 years' experience in customer service, sales, and/or membership services; experience working with associations or nonprofits strongly preferred.
- Proficiency in Microsoft Office applications, CRM systems, member databases, and virtual meeting tools is helpful and preferred.
- You are an outgoing people person with a customer-focused mindset. You are adaptable, detail-oriented, and self-motivated to prioritize your time independently and successfully meet deadlines.
- Well-rounded and effective in all forms of communication: listening, presentation, verbal, and written communication (comfort in speaking to existing and potential members over the phone is a must).
- Ability to work independently in a remote setting while collaborating effectively within a team.
- Ability to travel for NACE Conference and Expo and staff retreats.
The National Association of Colleges and Employers (NACE) values robust and substantive learning experiences for the profession and NACE members. We are committed to making a difference in the lives of the members we serve and the populations that are directly impacted by our members' work. Our members are responsible for the career development of college students on their campuses and the hiring of the next generation of the workforce. It is critically important to the future of the profession that our members understand and engage in leading practices effectively; and we are dedicated to supporting the education and professional development interests and needs of our members.
What We Offer You
NACE employees receive a competitive salary and enjoy a work environment that values collaboration, innovation, and excellence. Additionally, employees receive an extremely robust benefits package, including:
- Hourly pay of $21-$23/hr.
- Generous paid time off and vacation time.
- Paid holidays - these include MLK Jr. Day, Juneteenth, and the week between Christmas and New Year's.
- 401(k) plan.
- Generous medical, dental, and vision plan (no premium for employee-only coverage and extremely reasonable rates for family coverage).
- Company-provided short-term and long-term disability.
- Company-provided life insurance equal to two times annual salary.
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