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Patient Coordinator

2 months ago

Plymouth, United States United Skin Specialists Full time
Job DescriptionJob Description

The Patient Coordinator (Clinic Administrative Assistant) will be working at our offices in Minnesota. This position will work with other clinic staff to greet patients as they arrive, check patients in for their appointments, answer general questions, assist with Dermatology-focused product sales (retail), check patients out, work on prior authorizations and referrals, assist some in-office preliminary billing, and assist others on clinic projects as needed. The position is full-time, up to 40-hours a week.

The chosen candidate will be responsible for providing all around support to the clinic and patients in the following capacities:

Patient focus:

  • Welcomes patients into the clinic in a warm and friendly manner
  • Checks-in patients as they arrive for their appointment
  • Provides a clean and organized waiting area
  • Assists with helping patients select appropriate skin retail products
  • Optimizes patient satisfaction
  • Enters patient information and billing information into electronic database
  • Protects patients and employees by adhering to OSHA infection-control policies
  • Identifies and resolves patient-centered problems in a timely manner; Involving Clinic leads when appropriate
  • Adheres to HIPAA privacy policies
  • Follows all Standard Operating Procedures and other guidelines

Administrative Support:

  • Assists clinic team in various admin needs
  • Maintains electronic medical charts/files
  • Other duties and projects as assigned.

Scheduling:

  • Schedules appointments for new and existing patients
  • Reviews schedules for accuracy and productivity
  • Completes patient reminder phone calls if needed

Required Qualifications:

  • Requires a High-School diploma or equivalent
  • STRONG customer service skills
  • At least 2 years’ experience in a medical receptionist/healthcare environment; Preferably in a Dermatology or a Specialty Clinic
  • Strong computer skills – Microsoft Office and ability to learn new computer software
  • Prior experience using an electronic medical scheduling software
  • Customer-satisfaction held to the highest degree
  • Ability to travel to other clinic locations in the Twin Cities metro area as needed to cover shifts as needed
  • Prior understanding of HIPAA compliance

 

Company DescriptionUnited Skin Specialists, now Schweiger Dermatology, provides patients with innovative medical and cosmetic dermatology care, including Mohs surgery and pathology.Company DescriptionUnited Skin Specialists, now Schweiger Dermatology, provides patients with innovative medical and cosmetic dermatology care, including Mohs surgery and pathology.