Patient Care Coordinator
1 month ago
Job Description
Patient Care Coordinator
At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Care Coordinator will be the face of the practice and will create an extraordinary patient experience.
This posting is for our New Castle and Greenfield offices in Indiana. It is a full time position to be split between both offices.
Responsibilities
• Perform general office and administrative duties.
• Assisting the HCP with the patient process, and the liaison between our patients and the Hearing Care Professional (HCP).
• Successfully utilize the scheduling system to maximize test opportunities for the office.
• Actively call current, past and potential patients through identified sources. Track and report appointment results.
• Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
• Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients.
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
• Verify patient eligibility. Process Managed Care sales using directed processes.
• Process payment received, reconcile cash balance and inventory. Process financing for payment.
• Maintain a clean and welcoming office and work environment.
Qualifications
• High School diploma or equivalent is required.
• 2 years’ office experience is preferred.
• 2 years’ sales and customer service experience preferred.
• Must be proficient in MS Office.
• Willing to work flexible hours/days.
Competencies
• Customer Service focused.
• Team Player with an enthusiastic and positive attitude.
• Must be self-motivated, well organized.
• Decision-making and judgement.
Innovative hearing technology plus superior patient care are what make us a great place to grow professionally. Come be a leader and join the Beltone team
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.
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