Brand Representative

3 weeks ago

Minneapolis, United States Russell Tobin Full time
Job DescriptionJob Description

Our client is a top-tier American manufacturer of motorcycles, snowmobiles, all-terrain, and neighborhood electric vehicles. Headquartered in Medina, MN is looking to hire a Brand Representative.

Start Date: ASAP
Contract Length: 6 months + potential to extend or convert
Location: Bass Creek, MN - Hybrid (T & TH onsite, M, W, F remote) *Local Candidates Only
Pay: $21.13 / hr
Shift: Mon-Fri, 9am - 6pm

Job Summary:

The Brand Representative strives to provide world-class consumer service to clients and represent the voice of the consumer within the organization throughout their dealer partner network. As a brand representative, you will be a member of a cross-functional team environment supporting and training our first-level (outsourced) consumer service team and managing daily interactions with other Central Service Teams and/or Product Groups.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Empowered to deliver solutions that provide a positive owner experience while identifying opportunities to educate consumers on the proper use or maintenance of our products that ensure future satisfaction.
  • Tactical problem solver who provides research and assistance to solve issues between Dealers, Technical Service Representatives, and Consumers.
  • See beyond the immediate issue at hand and identify opportunities to delight consumers and dealers with proactive solutions.
  • Accountable for follow-up with consumers to ensure problems/issues receive a timely response or resolution.
  • Establish and maintain positive consumer relationships, internally and externally.
  • Create content for Self-Help or Knowledge Base article(s) that results in deflected contacts for known issues or FAQs.
  • Supports outsourcing contact center personnel with tools, processes, and information to drive consumer satisfaction.

SKILLS, KNOWLEDGE & EDUCATION:

  • Bachelor’s degree preferred, open to Associate's degree
  • Minimum of two years of direct or phone interactions with consumers.
  • Powersports or motorcycle dealership experience preferred
  • Strong desire to deliver industry-leading consumer service and build strong consumer relationships
  • Ability to maintain a positive attitude and treat each contact with professionalism and respect
  • High level of curiosity and soft skills that align with Core Values Strong prioritization skills and attention to detail
  • Excellent problem-solving and conflict-resolution skills
  • Ability to work well under pressure and manage stressful interactions
  • Ability to ask questions, easily process information and translate that into action
  • Exceptional verbal and written skills, ability to connect with the audience and articulate thoughts, while building swift trust with consumers
  • Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and SharePoint Ability learn quickly and have basic technical aptitude
  • A Powersports enthusiast

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

#LI-SJ1Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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