Technical Account Manager-Level 2

4 weeks ago


Jersey City, United States Neptune Retail Solutions Full time
Job DescriptionJob DescriptionSalary:

Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The country’s largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.


NRS’s digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies.


To support our continued business growth we are growing our world class product development and operations support center in the USA. We are looking for people with a passion for innovation and creative use of innovative technologies in building consumer applications in a retail domain. We're looking for talented and driven Production Platform Engineers. In this role, the candidate will be responsible for helping customers resolve technical questions related to the Quotient solutions platforms, integration, and setup.


Candidates will be a key part of our client success strategy, helping integrate new clients and working with both Tier 1 support and engineering for Tier 2 support. Candidates must have strong analytical, troubleshooting, problem resolution, and communication skills, including the ability to communicate with customers via phone, face-to-face, and in written correspondence. This is a wonderful opportunity for experienced Production Platform Engineers, looking to learn, grow and take advantage of their existing skill set.

What you’ll do
● Main escalation point for Level 2 Support for technical support issues.
● Be prompt and provide high quality service and leadership to align with customer goals and requests.
● Requires the ability to take full ownership and control of an issue, to develop and maintain excellent relationships with all our clients and partners, and to help continuously improve the support service to maintain a high level of client satisfaction.
● Lead interaction and collaboration with other teams such as Engineering and Support as needed to address escalated issues.
● Gain a technical and functional understanding of the platform architecture.
● Expertise in analyzing logs to isolate problems.
● Expertise in querying DB and analyzing the data returned as part of troubleshooting the issue.
● Collect logs and data to assist in ongoing investigation of underlying defects.
● Interact directly with our partners and clients to resolve technical issues in a timely manner.
● Work with other teams to identify and report defects, find incident fixes and validate enhancement requests.
● Notify the management team of any potential escalations. Escalate where appropriate.
● Mentor and train Tier 1 support members.

What You’ll Bring
● Bachelor's degree (or equivalent) with at least 3-4 years hands on experience in code development and/or technical support.
● Exceptional written and oral communication skills, including documentation.
● Past coding experience in core web technologies; Java or ASP.Net or Python
● Ability to trace and debug Web applications.
● Understanding of one or more relational databases (MySQL, SQL Server, Oracle), including the ability to run queries and analyze the output.
● Comfortable with Windows and Linux Server operating systems.
● Experience with JavaScript and HTML.
● Understanding Java, Spring framework and how REST APIs work.
● Perform analysis and tune operating system and web technology performance.
● Working knowledge of Cassandra.
● Experience with enterprise monitoring systems like Nagios, Splunk, Extra Hop or Systems Center is highly desired.
● Knowledge of at least one scripting language: Python, Perl, Ruby, Bash, Java, C++,
● Powershell, etc. to automate tasks and gather data.


 

Neptune Retail Solutions is an Equal Opportunity Employer. 
Applicant Privacy Notice

 


remote work

  • Jersey City, United States Neptune Retail Solutions Full time

    Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported...


  • Jersey City, United States New Division Hiring! Full time

    Our company is looking for an Entry Level Account Management Trainee who can assist clients with product issues and help to maintain a high customer retention level. Entry Level Account Manager Responsibilities: Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers Work on special short-term...


  • Jersey City, United States New Division Hiring! Full time

    Our company is looking for an Entry Level Account Management Trainee who can assist clients with product issues and help to maintain a high customer retention level. Entry Level Account Manager Responsibilities: Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers Work on special short-term...


  • Jersey City, United States IPC Systems, Inc. Full time

    IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global...


  • Salt Lake City, United States Penn Foster Inc Full time

    Job Description: About Pluralsight Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world. Working at Pluralsight At Pluralsight, we believe everyone should have the opportunity to build progress through...


  • Johnson City, United States AWC Full time

    AWC takes great pride in being trusted Automation and Controls Specialists, offering industrial automation and process technology solutions to enhance Manufacturing and Utility operations. Our team of over 600 employee-owners is committed to working together to challenge the status quo. We are currently in search of a skilled Technical Account Manager who...

  • Account Manager

    4 weeks ago


    Jersey City, United States HCL Technologies Full time

    Job Description (Posting).Job Responsibilities: Motivated individual who serves customers by selling products/services and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales leads and developing relationships. Adjusts content of...


  • Culver City, United States Sony Pictures Entertainment Full time

    SPEs Technical Accounting team is accountable for proactively consulting with and advising business units on accounting issues and policies, internal controls, and corporate governance. In addition, the team serves as a liaison to the external audit Accounting, Technical, Manager, Operations, Auditor, Business


  • Jersey City, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, APN Consulting Inc, is seeking the following. Apply via Dice today! Job Title: Operations Project Manager Hybrid role in Jersey City NJ Duration: 12 Months Business Overview: Under the CIB Transversal Americas COO Office, DRIVE Project Implementation Americas...


  • Redwood City, United States TMG Full time

    Tidal Management is a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we...


  • Culver City, United States Sony Pictures Entertainment Full time

    SPE’s Technical Accounting team is accountable for proactively consulting with and advising business units on accounting issues and policies, internal controls, and corporate governance. In addition, the team serves as a liaison to the external auditors, Tax and Internal Audit and assists in the preparation and retention of Financial Statement Information...


  • Jersey City, United States APN Consulting Inc Full time

    Job Title: Operations Project Manager Hybrid role in Jersey City NJ Duration: 12 Months Business Overview: Under the CIB Transversal Americas COO Office, DRIVE Project Implementation Americas is building its core expertise in managing transversal and transformation projects across all Global Markets & Global Banking Business Lines....


  • Redwood City, United States TMG Full time

    Tidal Management is a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we...


  • Ellicott City, United States DreamCrafters Management Full time

    Elite Visionary is a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retention. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we...


  • Redwood City, United States TMG Full time

    Tidal Management is a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth,...


  • Ellicott City, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionElite Visionary is a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retention. Our outreach and communication methods connect us with customers to promote various services and increase client...


  • Jersey City, United States AcctPositions Full time

    Our client, a Global Financial Services Organization, is adding a Reinsurance Accounting Manager and an AVP of Reinsurance Accounting to their team (2 different level positions). In these positions, the ideal candidate will be responsible for: Supervise Reinsurance Accounting teams & processing of reinsurance transactions Participate in Development of...

  • Technical Lead

    6 days ago


    Jersey City, United States eTeam Full time

    Job Description The Client team is seeking an experienced Development Manager to lead a team providing world-class delivery on all client applications and processes. A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help resolve a diverse range of complex...


  • Jersey City, United States AcctPositions Full time

    Acctpositions - Our client, a Global Financial Services Organization, is adding a Reinsurance Accounting Manager and an AVP of Reinsurance Accounting to their team (2 different level positions). In these positions, the ideal candidate will be responsible for: Supervise Reinsurance Accounting teams & processing of reinsurance transactions Participate in...

  • Accounting Manager

    4 days ago


    Jersey City, New Jersey, United States Job Juncture Full time

    Accounting Manager - Manufacturing Our client, a highly respected food manufacturer located about an hour west of Boston area (relo will be provided) is seeking an Accounting Manager who willbe responsible for all areas related to financial reportingdeveloping and maintaining accounting principles, practices, and proceduressupervise accounts payable,...