Technical Account Manager
3 weeks ago
AWC takes great pride in being trusted Automation and Controls Specialists, offering industrial automation and process technology solutions to enhance Manufacturing and Utility operations. Our team of over 600 employee-owners is committed to working together to challenge the status quo. We are currently in search of a skilled Technical Account Manager who shares our passion for learning, utilizing innovative technology to overcome complex issues, and eager to reap the benefits of being an owner. If you fit this description, we would be thrilled to connect with you. This position will be located in the greater Johnson City, TN area and will provide coverage to East Tennessee. Occasional travel to the Knoxville TN office will be required.
As a Technical Account Manager with AWC, you will work directly with our technology partners and develop a deep understanding of their products. You will interact with our sales team, engineering team and our customers to understand their applications and discuss how technology can be implemented for improvement. You will strive to leverage agile design and development methods to create greater value faster, and to help our project teams execute to deliver as promised, on time and within budget. The successful candidate must be innovative, passionate, and resourceful while demonstrating technical skills.
The Job
- Serve as the primary point of contact for assigned client accounts, building strong relationships, and understanding their technical requirements and business objectives
- Collaborate with internal teams to ensure timely delivery of products, services, and solutions that meet or exceed client expectations
- Identify opportunities for upselling and cross-selling additional products and services to existing clients, contributing to revenue growth and market expansion
- Build profitable sales in an assigned territory through sales with current customers and demonstrate a commitment to prospecting and new business development
- Conduct regular client meetings, presentations, and technical training sessions to deepen client engagement and promote product awareness
- Stay updated on industry trends, market developments, and emerging technologies to anticipate client needs and provide strategic recommendations
- Effectively manage account activities, including sales forecasts, pipeline management, and reporting, to achieve sales targets and objectives
- Manage the entire sales process, from order placement to delivery and installation. Coordinate with internal departments, including engineering, procurement, and logistics, to ensure orders are fulfilled on time and according to customer expectations
- Provide technical support and assistance to clients, addressing questions, resolving issues, and offering troubleshooting guidance as needed
- Hunger to build by being a trusted "go to" expert
- Teach concepts from the basics of electricity and motor control to complex SCADA database management and networking
- Provide technical support for the following products/technologies: PLC, I/O, HMI, SCADA, Drives, Synchronized Motion Control, Networking, WiFi, Radios, Motor Controls, Control Panel Design, and Power Distribution
- Bachelor's degree in Engineering, Business, or related field
- Minimum of 2 years of experience in technical sales, account management, or related roles within the industrial controls and automation industry
- Strong technical background with process automation technologies and methodologies
- Proven track record of successfully managing key client accounts and driving business growth through effective relationship management and solution selling
- Excellent communication, presentation, and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders
- Strategic thinker with a customer-centric mindset and a proactive approach to problem solving
- Proficient in CRM software and Microsoft Office suite
- Willingness to travel as needed
- Solid foundational knowledge of electricity and electrical principals
- 4-year bachelor's degree / 2-year technical degree (preferred in an Engineering)
- Siemens, Phoenix, Rittal, Rockwell, Banner, Turck, FESTO experience
As employee-owners, we strive to do more than just complete tasks; we seek to develop fulfilling careers by pushing ourselves and questioning the status quo. We embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and technology partners. We strategically partner with the world's most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively. As experts in our partners' technologies, we are well-equipped to properly size, select, configure, and support each.
The Rewards
- Employee Stock Ownership Plan (ESOP)
- 401(K) Match
- Competitive Pay
- Medical, Dental and Vision Insurance Package
- Life Insurance
- Paid Time Off and Holiday Pay
- Career Development Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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