Technical Account Manager

2 weeks ago

Salt Lake City, United States Penn Foster Inc Full time

Job Description:

About Pluralsight

Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world.

Working at Pluralsight

At Pluralsight, we believe everyone should have the opportunity to build progress through technology. That everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do every day, we empower the people who power our world.

And we don’t let fear, egos or drama distract us from our mission. We’re adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust in each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission to democratize technology skills, we are one.

The Opportunity

The Technical Account Manager (TAM) is a subject matter expert on our Skills products and dedicated to specific business accounts. A TAM will be a primary technical contact for the customer’s plan admin, coordinating activities and resources to ensure the customer is realizing the most value out of the product. Strengthen relationships with customers by demonstrating alignment with their strategic goals and quantifying Pluralsight’s impact against their goals A TAM will work closely with key customers, as well as the Pluralsight Sales, Success, Support, and ProServ teams. Who you’re committed to being:

A life-long learner, developing and maintaining subject-matter expertise of Pluralsight’s platform and products. Able to understand basic troubleshooting steps, identify issues, conduct research and follow processes. Proactively take corrective actions in a timely manner and make strategic recommendations to help customers be more successful. Raise technical issues to product support, engineering, and engaging leadership when needed. An advocate of learning, promoting and assisting companies to embrace a culture of learning by demonstrating Skills reporting to enhance their employees’ professional development. Collaborative and resourceful, working with Account Executives, Customer Success Managers, Professional Services, and others to ensure effective execution on customer success plans. What you’ll own:

Project managing the design and implementation of the system integration. Becoming an authority on each customer’s product implementation by developing relationships with the customer’s business and technical collaborators Accelerating the customer’s business priorities and goals by providing thoughtful recommendations and owning the projects that improve account health. Developing relationships with customer’s business and technical decision makers to be seen as a trusted advisor. Promoting early adoption of new platform capabilities, ensuring our largest accounts are also our product champions. Assessing, documenting, communicating, and following up on application health with the customer and internal teams. The TAM will be expected to maintain key health activities for the customer and open upgrades. Discovering and implementing opportunities to leverage Pluralsight with the customer to drive growth and maturity of the customer’s teams. Presenting and coordinating product releases, upgrades, deployment of services, and customer-specific plan strategy to the customer as well as internal teams. Dedicated customer contact for issue management, Overseeing all the moving parts of the system integration and ensuring proper resources are incorporated and coordinated through the issue resolution process. Collaborating with an account team (typically consisting of an account executive and customer success manager) to secure renewals, resolve plan health issues, and develop standard methodologies for scaling accounts. Identifying features/functionalities that customers aren’t using as an opportunity for increased product stickiness, and making a case for functionality adoption as additional customer value. Clearly communicating context and technical detail to engineering when needed, enabling engineering to efficiently tackle problems the customer faces. Experience you’ll need:

5-year experience in an enterprise-level customer-facing role (e.g. Professional Services, Technical Account Management, Solutions Consultant, Sales, Customer Success). 2+ years experience with direct project management responsibility to be responsible for sophisticated projects cross-functionally with internal and external partners. Minimum 1-year experience as a subject-matter guide or onboarding capacity, primarily communicating through email and Zoom. Understanding of APIs (how they work, troubleshooting and optimization) required. Experience working with Jira. Technical familiarity in command line, multi cloud, SQL, Linux, and networking. Knowledge of software engineering workflows and metrics. B.A. in a software engineering-related field or equivalent work experience Experience communicating to executive and technical audiences Strong organizational and time management skills Be Yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#LI-Remote

#LI-RG #J-18808-Ljbffr

  • Sr. Technical Accountant

    4 weeks ago

    Salt Lake City, United States American Equipment HR LLC Full time

    Job DescriptionJob DescriptionDescription:American Equipment Holdings, is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people. We also believe that our...

  • Sr. Technical Accountant

    7 days ago

    Salt Lake City, United States American Equipment HR LLC Full time

    Job DescriptionJob DescriptionDescription:American Equipment Holdings, is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people. We also believe that our...

  • Sr. Technical Accountant

    3 weeks ago

    Salt Lake City, United States American Equipment Full time

    Job Type Full-time Description American Equipment Holdings, is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy - take care of our customers and take care of our people. We also believe that our people...

  • Account Manager

    1 week ago

    Salt Lake City, United States bioMerieux Inc. Full time

    Description The Account Manager is responsible for maintaining and growing the Microbiology, Immunoassay, Molecular and Vision Suite customer base. This role will focus on creating new business opportunities through the placement of instruments, reagents and services leading to increased revenues for the company within a designated Region. The Account...

  • Accounting Manager

    3 weeks ago

    Salt Lake City, United States Marriott International Inc Full time

    Job Number 24065239 Job Category Finance & Accounting Location CEC Guest Services, 910 W Legacy Center Way Ste 100, Midvale, Utah, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Reporting to Director FBP Loyalty, the Manager will contribute to the financial support of the Loyalty Program...

  • Technical Program Manager

    1 month ago

    Salt Lake City, United States Traeger Wood Pellet Grills Full time

    Job DescriptionJob DescriptionWelcome To The Traegerhood: Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we've been revolutionizing outdoor cooking ever since. We're a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create...

  • Corporate Account Manager

    2 weeks ago

    Salt Lake City, United States BIOMERIEUX, INC. Full time

    Description Corporate Account Manager - IND FOOD Posting Scientific and technological innovation is at the heart of bioMerieux's strategy. A world leader in the field of in vitro diagnostics for over 50 years, bioMerieux designs, develops, produces, and markets diagnostic systems for medical and industrial applications. bioMerieux's solutions (reagents,...

  • Manager, Technical Accounting

    4 hours ago

    Culver City, United States Sony Pictures Entertainment Full time

    SPEs Technical Accounting team is accountable for proactively consulting with and advising business units on accounting issues and policies, internal controls, and corporate governance. In addition, the team serves as a liaison to the external audit Accounting, Technical, Manager, Operations, Auditor, Business

  • Corporate Account Manager

    5 days ago

    Salt Lake City, United States bioMerieux Inc. Full time

    Description Corporate Account Manager - IND FOOD Posting Scientific and technological innovation is at the heart of bioMerieux's strategy. A world leader in the field of in vitro diagnostics for over 50 years, bioMerieux designs, develops, produces, and markets diagnostic systems for medical and industrial applications. bioMerieux's solutions (reagents,...

  • Accounting Manager

    4 weeks ago

    Salt Lake, Utah, United States Global Reservation Sales and Customer Care Center Salt Lake City Full time

    Job Number Job Category Finance & AccountingLocation CEC Guest Services, 910 W Legacy Center Way Ste 100, Midvale, Utah, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management Job SummaryReporting to Director FBP Loyalty, the Manager will contribute to the financial support of the Loyalty Program (Marriott...

  • Technical Account Manager

    4 hours ago

    Spring Lake, United States JFR Staffing Full time

    Mission: My client is looking for a Technical Account Manager to be responsible for the satisfaction of a portfolio of clients. The Technical Account Manager is the client liaison within the company and ensues the client's needs are met by interfacing with the other internal departments. This role is largely client facing and will require frequent day to day...

  • Corporate Account Manager

    2 weeks ago

    Salt Lake City, United States bioMerieux Inc. Full time

    Description Corporate Account Manager - IND FOOD Posting Scientific and technological innovation is at the heart of bioMerieux's strategy. A world leader in the field of in vitro diagnostics for over 50 years, bioMerieux designs, develops, produces, and markets diagnostic systems for medical and industrial applications. bioMerieux's solutions (reagents,...

  • Technical Program Manager

    3 weeks ago

    Salt Lake, Utah, United States Traeger Pellet Grills Full time

    Welcome To The Traegerhood: Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we've been revolutionizing outdoor cooking ever since. We're a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our...

  • Accounting Manager

    1 week ago

    Salt Lake City, United States Liquid Lumens, LLC Full time

    Job Description Job Description We are looking for a highly skilled and detail-oriented Accounting Manager to join our dynamic team. The Accounting Manager will play a crucial role in overseeing the financial operations of our organization, ensuring accurate and timely financial statements and reports. In this role, you will have the opportunity to learn and...

  • Account Manager

    4 weeks ago

    Salt Lake City, United States Midwest Commercial Interiors- Utah Full time

    Job DescriptionJob DescriptionSalary: 60000Midwest Commercial Interiors (MWCI) is a leading commercial contract furniture dealer and interior design firm.  MWCI specializes in larger scale projects in healthcare, government, k-12 education, higher education, corporate and institutional contract clients.   We are seeking an ambitious and team-oriented...

  • Accounting Manager

    2 weeks ago

    Salt Lake City, United States Liquid Lumens, LLC Full time

    Job DescriptionJob DescriptionWe are looking for a highly skilled and detail-oriented Accounting Manager to join our dynamic team. The Accounting Manager will play a crucial role in overseeing the financial operations of our organization, ensuring accurate and timely financial statements and reports. In this role, you will have the opportunity to learn and...

  • Technical Sales Engineer

    2 weeks ago

    Salt Lake City, United States Doppelmayr CTEC Full time

    With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas...

  • Technical Sales Engineer

    6 days ago

    Salt Lake City, United States Doppelmayr CTEC Full time

    With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas...

  • Technical Account Manager

    5 days ago

    Johnson City, United States AWC Full time

    AWC takes great pride in being trusted Automation and Controls Specialists, offering industrial automation and process technology solutions to enhance Manufacturing and Utility operations. Our team of over 600 employee-owners is committed to working together to challenge the status quo. We are currently in search of a skilled Technical Account Manager who...

  • Technical Account Manager

    5 days ago

    Johnson City, United States AWC Full time

    AWC takes great pride in being trusted Automation and Controls Specialists, offering industrial automation and process technology solutions to enhance Manufacturing and Utility operations. Our team of over 600 employee-owners is committed to working together to challenge the status quo. We are currently in search of a skilled Technical Account Manager who...